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I can't thank Rom enough! Professional, extremely helpful and most importantly patient. Issue resolved in minutes but saved me hours of pulling my hair out! Thank you again!
I had a fantastic experience with their service, especially with Rafael. He is quick to respond and very knowledgeable. My problem with the QB connector was resolved in a remarkably short amount of time.
QB is not capturing all the sales from Shopify. half of my online sales appear, and sales manually entered from the shopify app do not show up at all. please support, couldn't find anything online.
Hi there, our team are already in contact with you to try and resolve this issue. In this specific case, it would appear that several products within your QuickBooks might be deleted/merged, and thus causing sales involving these items to be blocked. Please be sure to check that you have received our team's reply from support@onesaas.com to help get this fixed.
Nick is sooo very helpful! His service was amazing, he had every answer to all questions I had and went above and beyond to help me! I cannot express enough thanks to Nick and all his help!
David helped us to recover a product that was not syncing properly to QBO from Shopify and had been marked Ignore Error and Don't Attempt a Retry. He confirms undoing that choice is only possible from his end. I am not entirely sure I understand why that choice is there, especially since it is tricky to undo it.
The app itself is very good. We have been very pleased with how well it syncs our Shopify data to QBO and uploads our Inventory levels too.
I have trouble syncing my QBO with Shopify because of some compatibility issues. Clarisse helped me solve the problem. She's amazing fast :)
Very pleased to be supported by Sherwin today. Now I understand how it works to correctly sync our Shopify with Quickbooks.
Sherwin is very profesisonnal and attentive ! Thank you
i had long time trying to solve problems beatween shopyfi and qbo, today i chat with sherwin and she did it all for me.
great job.
thank you
Needed assistance with error messages holding orders in queue. I really hate the chat boxes for support but Rafael really did an outstanding job. Totally understood my issue, made some suggestions and compromises and fixed all errors quickly and easily.
I am very impressed with Shopify. GREAT WORK!
David was amazing in helping me sync my Shopify Sales with Quickbooks. The customer service I experienced today is very rare these days.