Increase speed of delivery
Multiple fulfillment warehouse locations allow retailers to compete with 2-Day ground shipping to 98% of the US.
Increase sales margins
Competitive shipping rates through established carrier relationships, including UPS, FedEx, DHL, USPS.
Increase customer satisfaction
Reduce returns and customer support tickets due to misshipments, with our 100% order accuracy guarantee.
About Rakuten Super Logistics
About Rakuten Super Logistics
Founded in 2001, Rakuten Super Logistics (RSL) is a leader in ecommerce order fulfillment, assisting leading ecommerce retailers to increase speed of delivery, improve order accuracy, decrease shipping costs, and increase customer satisfaction.
RSL's cloud-based fulfillment platform for order and inventory management features integration with popular ecommerce platforms, and automatic order importing from online marketplaces, including: Amazon, Magento, WalMart Marketplace, and Shopify.
RSL's 2-Day Delivery Network of wholly owned and operated fulfillment centers allows for 1-2 day delivery via ground shipping to 98 percent of the U.S.
- walmart marketplace,
- channel advisor
External charges may apply. These charges are billed by the external provider and won’t appear on your Shopify invoice.
Free to install
Overall rating Based on 8 reviews
Most recent reviews
ATLAS Throttle Lock
[Update Below: They lost over $10,000 of my inventory so far]
I can't stress enough, do not work with RSL. They have been a nightmare since day one. We've been working with them for just over a year now.
-Last week they shipped out 28 duplicate orders, costing me over $4,000 and making our company look like idiots. You don't want them representing you.
-I visited their Las Vegas warehouse and it was a complete mess. Workers were literally throwing packages into bins over 10' away, like it was a game. The bin could have been right next to them if they moved it.
-They constantly loose inventory in their warehouse. I once found around $1,500 of lost inventory.
-They were overcharging me for storage until I physically visited the warehouse and called them out on it. The general manager blamed it on his "fat fingers" and adjusted the charges.
Avoid at all costs. I'm already looking for a new fulfillment company.
[Update with Good and more Bad news]
Rakuten had another glitch just a couple weeks after this 28 duplicate order glitch. This time the glitch tried to ship out 10 DHL Express international orders. Thankfully we caught it on time and are using Manual Fulfillment with them. What a nightmare.
Rakuten did reach out to me and after a lot of emails, ended up crediting me $3,500 towards my account to cover the price of the lost inventory, shipment, handling, etc. The right thing to do was to give me my money back instead of locking me into having to use their "good faith credit", but overall I'm glad they did something.
SINCE THIS HAS HAPPENED, they have performed an annual inventory count. They realized that they had lost $7,000 worth of our inventory over the past year!!!! As of now, they have lost/stole/misplaced/incorrectly shipped over $10,000 worth of my inventory. As other business owners know, losing inventory and the cashflow from that inventory, really cripples a company's growth. It's been extremely frustrating working with RSL, to say the least. They have sucked up so much of our time just dealing with their internal problems.
The app works fine, but the fulfillment service was a disaster. In their defense, we only used the Reno warehouse and they were fine for the first two years. the last year was a total nightmare. We were constantly overbilled, billed for services not provided, shipments were sent to the wrong customers, and RSL wasn't very helpful in fixing any of these issues. I wouldn't recommend their services to anyone.
I have nothing but GREAT things to say about RSL! We were previously working with another Shopify integrated fulfillment service and had a pretty terrible experience-- but Rakuten has changed our business forever and we are so grateful!
You're assigned to a dedicated team that regularly checks in with you as you get started with them. I really love the personalized service. They genuinely care about your business and want to help you grow. We've had no issues getting up and running, and our orders are going out smoothly. Any order problem is promptly taken care of through email support. I would highly recommend using RSL over any other fulfillment service!
Just want to say thanks to our wonderful support team-- Frank, Trish, and Marcia-- for making us feel so welcome! We are so happy with Rakuten!