Reviews (17)
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Jay is excellent and is trying to help me solve the issues I’m facing.
Hello! I'm sorry to hear about this experience! Our app uses the Shopify Customer Accounts system to manage account creation and logins -- that login flow is not actually part of Raleon, it's the normal account login process using Customer Accounts. That said, we're more than happy to help you figure this out.
We tested the login flow in your store and the experience worked as expected -- we successfully created the account, logged out, and then logged back in without any errors or incorrect password issues. I sent you a message with a few questions to help me figure out what could be happening. Let me know and we can figure out whats going on!
OMG! This app has the BEST customer service. Fast, efficient, hands-on, reliable and ultra comprehensible if this is not your field of expertise to start with. The layout is very user-friendly and accessible. They are 100% receptive to suggestions for improvement, and they make it happen very quickly. GET IT NOW!!!
-Cynthia and Julie, very satisfied customers
Jay & the entire team are awesome! From set-up, to edits & even feedback on to make the app better, these guys have the best rewards app on the market!
Thank you for leaving this kind review!! It's been awesome getting to know you and your business!
Terrible experience with this app! After subscribing to the $39/month plan, customer service completely vanished. It’s been 3 days since I’ve been sending messages for support, but I’m being totally ignored. It’s unacceptable for a paid app to offer such poor support. I feel cheated and scammed. Absolutely avoid this app if you don’t want to be abandoned after paying. It’s a real shame because initially it seemed promising, but without decent customer service, it’s unusable. I’ll definitely be looking for a more reliable and professional alternative. Don’t waste your time and money on these incompetent developers. The lack of response is frustrating and unprofessional. I expected much better service for the price I’m paying. Potential users beware: you’re on your own once they have your money.
Hi! We are very sorry for your experience. We transitioned to a different support system last week, and your messages were unfortunately missed in that transition. Once we realized the issue with our new system, we immediately contacted you via email/DM and worked together to help you get your program set up to your satisfaction. The issues with our new system have been resolved and no other support messages were affected.
I don't even know where to begin. From the exceptional customer support to the ease of use, Raleon has surpassed every current paid software available. Nathan and Jay have both gone out of their way on numerous occasions, diligently tackling the tasks I presented to them. Trust me, these tasks were not easy, ( for me ) as I am not the most tech-savvy person! But, both of them went above and beyond by hopping on calls and screen recording their application in my store, step by step, solving the problems and guiding me on what I needed to do. Truly amazing. Chef's kiss! If you're looking for a rewards app that does everything it promises, FOR FREE?! Look no further, Raleon is here.
Thank you so much for leaving us this review!! It's our pleasure to help!
We are startup trying to disrupt the online sports e-commerce vertical. I have looked at numerous apps to create a loyalty program for our users, I found most of them quite complicated and expensive.
I am very impressed with how Raleon makes it super easy to setup the Loyalty Program. Just a few clicks and you are ready to go. What is more impressive is the customer service. Its exceptional. The team took time to make video recordings to help me with my questions and show me how to make customization.
I am very excited to try Raleon. Thank you team Raleon for this incredible app.
Thank you for the review! We appreciate the kind words and are so proud to support your vision to disrupt sports ecommmerce!! Lets go!!
Set up was straight-forward. I had the program up and running in no time. There were some hiccups I did not know were issues (from my set up), but Jay reached out with suggestions and quickly fixed any issues I had. He also helped move some "ways to earn" around to better benefit my customers, and my needs. I greatly appreciate the time and care that went into our meeting. I look forward to what this company/app has in store for us moving forward.
Thank you so much for this review! It's our pleasure to help and I really enjoyed learning about your business!!
~~§§§~~~ That's great! What a pleasant and professional support! Adam always listens, and even in particularly complex situations, he goes out of his way to find a solution to make things work. The app is very easy to use, intuitive and the buyer's panel is fully customizable to make it look nice and pretty and match your store. All this in a free app - it's incredible! I have an international sales store with multiple currencies and the Raleon team has promised an update soon to adapt the coupons in the buyer's currency so it's seamless. Everything is thought out, nothing to say except SUPER~~~ §§§~~~~
great app especially the features. i love the feel and look as well. nathan is so kind - pleasure to work with him.
Absolutely fab app and brilliant support - does everything i need it to do (that a lot of other apps make you pay for) and the team are ON IT with support and can't do enough to help. So great 10/10