Reviews (17)

Overall rating
4.6
Counts per rating level
  • 94% of ratings are 5 stars
  • 0% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 6% of ratings are 1 stars
February 14, 2025

Terrible experience with this app! After subscribing to the $39/month plan, customer service completely vanished. It’s been 3 days since I’ve been sending messages for support, but I’m being totally ignored. It’s unacceptable for a paid app to offer such poor support. I feel cheated and scammed. Absolutely avoid this app if you don’t want to be abandoned after paying. It’s a real shame because initially it seemed promising, but without decent customer service, it’s unusable. I’ll definitely be looking for a more reliable and professional alternative. Don’t waste your time and money on these incompetent developers. The lack of response is frustrating and unprofessional. I expected much better service for the price I’m paying. Potential users beware: you’re on your own once they have your money.

Cilio Lash Expert
Italy
Raleon replied February 17, 2025

Hi! We are very sorry for your experience. We transitioned to a different support system last week, and your messages were unfortunately missed in that transition. Once we realized the issue with our new system, we immediately contacted you via email/DM and worked together to help you get your program set up to your satisfaction. The issues with our new system have been resolved and no other support messages were affected.