Reamaze Live Chat Helpdesk CRM

Excellent product overall, having exceeded our expectations. We evaluated the other solutions on Shopify and selected Re:maze. We have experience with customer support teams for many years and so have seen many systems in action including Salesforce Service Cloud, Intercom and Zendesk, having used them all for years at a time. Therefore were looking for a robust case processing inbox with automation/workflows, an integrated help/chat on the client facing side, and scalable pricing as our business grows. After using Re:maze for 6 months I can say that we are very satisfied and have found that it meets all of our needs and more. We are using the inbox for email and chat, as well as the customer communication from Shopify which is very helpful and saves time (rather than logging into Re:maze). The support team is excellent and very flexible, for example helping us adjust the customer input form we added to our shopify site to auto process steps. Great product overall!

Great app, saves me alot of time.

Wow! Tightest integration with Shopify I've seen yet. Over the years we went from FreshDesk to Zendesk to HelpScout and now this app. Every function and detail is so thoroughly thought through and support is responsive. We're done looking for the perfect help desk software for our small business, found it. Thanks!

it's an amazing support system, it takes quite a lot of time to set up but once you do it's worth every penny and it is build for an online shop so you can send product links from the system easily as well as creating customers and create orders without leaving the platform.

I switched over from Chatra and Tidio. I merged two of my companies with one user for only $40 a month! I completely customized the font and colors of both widgets and help centers (help sites). I absolutely love that I can send shopify products right from the chat. It's easy integration is super helpful!!
You will NOT regret getting the paid plan here.

So an APP is as good as its features right? Well this one not only has great features but it also has a RESPONSIVE team that is eager to help. They welcome feedback and when it makes sense they work to deploy those features. For a company that needs a cost effective and feature rich integration to SHOPIFY this one def is one to look at! Enjoy!

We have been with re-amaze for around 3 weeks now, and I would say that their customer service is great! Every time I have a question or doubt they respond in a very kind and quick way.
Also, the way to set it up is very friendly and easy. There a lot of content and information to learn how to work with it.

Love using the App so far -- have received feedback from customers who really like the look and having our Customer Rep photos appearing at the top of the conversation. The support is really responsive and have addressed all of my questions/concerns.

The best part for us by far (which no other help desk was able to offer) was the ability to have 4 different Shopify stores support consolidated to one Reamaze account. All Facebook, Twitter, and Support messages for each 4 domains come into one place. It's awesome.

The cost of Re:amaze is a bargain for what they offer. Chat, help desk, built in knowledge base – it truly is an all-in-one solution. It is very user friendly and easy to customize. The intents and workflows have improved our customer service automation and the integration with Shopify is flawless. Their support team is responsive and knowledgeable and was quick to resolve the few issues we encountered. We are very happy with our experience with Re:amaze!

We have used other CS apps before and this one is by far the best. Also, support is super fast and always helpful. Highly recommend!