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October 17, 2026
I installed Recartly and saw a $487.80 USD charge on my Shopify bill within about 30 minutes, despite not running any campaigns or using recovery services. This was unexpected and frustrating. I would like the developer to explain the charge and reverse it.
Pink Flash BD
Bangladesh
About 4 hours using the app
Recartly replied
October 18, 2026
Hi, we're sorry for the confusion and frustration. We'd like to clarify that no payment has been successfully collected from your store. We take billing concerns seriously and are happy to review these charges and help resolve the issue as quickly as possible. Please contact our support team so we can work with you directly to find a solution. Your satisfaction and trust are important to us.
