Reclaim — Returns & Exchanges

Pricing: Free plan available. Free trial available.
Rating: 0.0 (0 Reviews)
Developer: PhongQuang

Install

Self-serve returns and exchanges, with the portal's start form.

Turn returns into exchanges and store credit, priced to the exact value the customer paid.

Most returns apps just process the refund. Reclaim is built to keep the sale. When a shopper starts a return, Reclaim offers an exchange priced at the exact value they paid — discounts, tax and shipping included — so more end as a swap or store credit. Shoppers start from their order, a portal on your storefront, or a button in your Shopify emails, in 13 languages. Every request lands in one queue, with amounts shown before any money moves. Nothing moves until you approve it.

Offer an exchange at the exact value paid, automatically — keep the sale.
Auto-approve the returns that match your rules, and review only the rest.
Reconciled against Shopify's own suggested refund. Every money action audited.

Languages

English, Vietnamese, Danish, German, Spanish, French, Dutch, Portuguese (Brazil), Swedish, and Chinese (Simplified)

Works with

Customer accounts
Shopify Flow

Pricing

Choose the plan that best fits your business.

Free

Features

15 returns/month
Self-serve returns portal
Refunds and variant exchanges
Never auto-charged for overage

Starter

$19 / month

or $190/year and save 17%

Features

75 returns/month
Everything in Free
Policy and branding
Exchange-first with price difference
Return button for your emails

14-day free trial

Growth

$39 / month

or $390/year and save 17%

Features

200 returns/month
Everything in Starter
Cross-product exchanges
Store credit with shop-more upsell
Auto-approve rules and analytics
Never auto-charged for overage

14-day free trial

Scale

$99 / month

or $990/year and save 17%

Features

600 returns/month
Everything in Growth
Multi-language portal
Restocking fees
Serial-returner guardrails
Priority support
Never auto-charged for overage

14-day free trial

All charges are billed in USD. Recurring and usage-based charges are billed every 30 days.

Reviews

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All reviews

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Support

App support provided by PhongQuang.

Resources

Developer

PhongQuang

40 Phan Bội Châu, Hoàn Kiếm, Hà Nội, Hà Nội, 100000, VN

Launched

October 8, 2026

Data access

This app needs access to the following data to work on your store. Learn why in the developer's privacy policy .

View customer data:

Sensitive data, device and activity data

Sensitive data

Email address, physical address
Device and activity data

Geolocation, IP address, browser and operating system

View staff and contributor data:

Store owner

Store owner

Name, email address, phone number, physical address

View and edit store data:

Customers, products, orders, store credit, Online Store, Shopify admin

View customers

Customer data
View products

Products, collections
Edit orders

Merchant managed fulfillment, all order history, returns, order edits
Edit store credit

Store credit account transactions
View Online Store

Theme
Edit Shopify admin

Files
View other data

Locations