BOLD Memberships

I used the app to charge my VIP membership customers yearly. The Bold spe MO" is good apps horrid cust service." Its always a horrible experience . We increased our membership cost. Did not want old members affected- just new members charge the new price. Well our current members got a letter - stating they had 30 days to accept the new terms or their membership would cease. ( yes the one they paid for in full-- and who had 10 11 12 months remaining that they paid for) This should have been easily solved with a call- one email....But the way Bold works is you have to Beg to get a call--they say they will solve-- they email 24 hours later --- you respond then wait 24-48 hours for that answer.....then they respond and you respond and wait another 24-38 hours for their response. Its been over 14 days and my few clients ( imagine if it was hundred or thousands-- ) followed Bolds Solution and they are seeing that THEY HAVE TO PAY..... STILL even those that signed up 2 months ago for the full year AND PAID.
I reached out urgently again last night .....Its been a full work day- its almost 530 NO Response. Its simply not worth the having to deal with my clients on this issue for weeks . They right to be upset....and so are we . Heres my advice make your "VIP membership " a product with yearly recurring subscription. Since Im losing my current customers -- and must refund. Thats our start over plan for now.

I used this app to make a membership business model on my page. I had a ton of customization requests and the support team happily helped me on everything I needed to get done. This involved getting a button made or removing certain options I didn't need. Getting set up did take a bit more work than other apps, but the support team and especially Guri and Brysen, did a great job on making sure I got all set up and ready to go even through many back and forth requests. Very good app and support team.

It works, but only on the most basic levels. So many things you can't change. Customization is basically non existent. If you want a little bit of modification off the extremely basic package, then you should use some other app. Here is just one example. We would like to have the name of our new customer in our confirmation email sent to us- the merchant, when someone signs up for a membership. The confirmation email reads- "Good news, someone subscribed. Feeling the love, a new member just signed up." Instead of being cute, we would prefer the email provide information. But that is just a small thing. Dates, discounts, other changes are non existent. So if super basic works for you, then this app is probably ok, but if you want it to really work for your business, try something else.

Terrible app, generates a lot of problems with customers that they make a PayPal claim and after many cases, your paypal account finishes banned.

I would definitely recommend this app. I'm in the process of setting up a craft newsletter to be delivered on a membership basis. The Support team was wonderful in helping to set up the store, and very responsive. Easy to add plans into my store pages. This app was critical in helping to get everything up an going!

I think the app is very useful for our small business requirement and the team installing the app for us, really helps a lot. It makes easier for us to use the app. I would recommend this app to others.

Great membership app and amazing customer service! Setting it up has been very easy thanks to their team.

Customer service on Bold was great. This app has good features and in time could be perfected.

Fantastic app. Easy to use but so powerful with a great price. Exactly what I was looking for. Bold commerce apps are all great. Nice customer service :) very fast support.

So far, I am loving this app! I am using it for collecting donations actually. I feel this app fits my needs better than any other donation app. It has a very professional look and feel and the support team at Bold has been there every step of the way.

Thanks for such a great app!