Refund Insights

Automated refund surveys and analytics to reduce your return rate

Every refund costs you money, but not knowing why customers return products costs you even more. Refund Insights automatically emails customers a short survey after every refund and collects the reason for return. Results appear in an analytics dashboard, broken down by product and reason. Once installed, surveys send on their own — no manual work required. Use the insights to fix product issues, update listings, and reduce your return rate.

• Automatic survey emails sent to customers after every refund
• Analytics dashboard showing return reasons broken down by product
• Customizable survey reasons and email branding with your store name
• One-click survey responses make it easy for customers to give feedback
• Track response rates and identify your most-returned products