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AI personas trained by your experts to guide shoppers, resolve tickets, and drive more conversions.
Remark pairs shoppers with AI personas that deliver expert-level product guidance instantly. When customers need help choosing the right product, the AI surfaces answers, executes tasks, or hands off to humans with full context. Shoppers can take action mid-chat, like managing their order or updating an address, without creating tickets. Remark also automates your support inbox, handling routine inquiries so your team focuses on complex cases. Every interaction builds a smarter knowledge base.
- AI personas that guide, act, and escalate with full context
- Inbox automation that resolves tickets in Zendesk and Gorgias
- In-chat actions incl. order tracking, subscription management, and escalation
- Self-building knowledge base that improves with every chat
- Dynamic blog posts generated from conversations
Languages
English
Works with
- Checkout
- Freshdesk
- Gorgias
- Kiwi Sizing
- Klaviyo
- Kustomer
- Zendesk
Categories
Real-time messaging
Automated responses
Customization
Workflow automation
Pricing
Choose the plan that best fits your business.
Starter
$2,700 / month
$55 per additional 1k sessions
Features
- Up to 50k monthly visitors
- AI chat + core Knowledge Hub
- Personalized copy + smart CTAs
- Zapier + Klaviyo integrations
Growth
$5,200 / month
$30 per additional 1k sessions
Features
- Up to 180k monthly visitors
- Advanced Knowledge Hub
- All off-the-shelf integrations
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options
Reviews
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0% of ratings are 5 stars
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0% of ratings are 4 stars
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0% of ratings are 3 stars
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0% of ratings are 2 stars
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0% of ratings are 1 stars
Support
App support provided by Remark.
Resources
Launched
March 2, 2026
Data access
This app needs access to the following data to work on your store. Learn why in the developer's privacy policy .
View customer data:
Sensitive data, device and activity data
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Sensitive data
Name, email address, phone number, physical address
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Device and activity data
Geolocation, IP address, browser and operating system, browsing behavior, client ID cookie
View staff and contributor data:
Store owner, blog contributors
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Store owner
Name, email address, phone number, physical address
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Blog contributors
Email address, IP address, browser and operating system
View and edit store data:
Customers, products, orders, discounts, store analytics, Online Store, custom data, other services, other data
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Edit customers
Browsing behavior, customer data
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View products
Inventory, product feeds, product listings, products, collections
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Edit orders
Order fulfillments, order edits, all order history, shipping information
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Edit discounts
Discount codes and promotions
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Edit store analytics
Reports, web pixels
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Edit Online Store
Checkout page, Online Store pages, Online Store script tags, theme
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View custom data
Metaobject definitions, metaobjects
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View other services
Sales channels
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View other data
Locations, Shopify Markets settings, publications of products on sales channels, product and variant inventory
