REPRO: User Session Replays , 9 reviews
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Writing this review from the bottom of my heart! I recently started using this app for my website, and it has been nothing short of a game-changer. The improvements I've witnessed are phenomenal, ranging from enhanced SEO optimization to swift bug fixes. What truly sets this app apart is its ability to provide real-time insights, which allowed me to add products that my customers were searching for but couldn't find in my store - a crucial feature that has significantly boosted my sales.
The interface of the app deserves a special mention. It's remarkably user-friendly, making navigation and utilization a breeze, even for those not tech-savvy. But the real star of the show is the support team. They are not just fast and efficient but also incredibly helpful and generous with their assistance. Each interaction with them has been a pleasant and productive experience.
And for those contemplating upgrading to the advanced plan, I can assure you, it's worth every penny.The developers truly understand their users' needs and have created a product that not only meets but exceeds expectations. Thank you guys, you are truly A+mazing! :)
Excellent application I like it a lot, I can see in real time what my customers are doing on the store and if by chance something is wrong I can fix it!
You can see almost everything. The country they entered from, how long they were on the site etc...
I can say that I really like it I recommend it!
Très bonne application et l'équipe est à l'écoute de nos besoins. L'application est très facile à utiliser.
App is decent and the team are quite responsive. Reached out and they assisted with all our questions. Good Job
This is an awesome APP. The customer service is great, the functionality is fantastic. It works the way any new up and coming e-commerce store would need it to. Must have app on your store!
We're really happy with the product which enhances our analysis which is super important for us.
The support has also been really great. Responses were quick and to the point.
I'd definitely recommend them.
Thank you for your positive review! We're glad to hear that our product is enhancing your analysis and that you've had a positive experience with our support team. We appreciate your recommendation. 😊
We have been using this app for quite awhile and we are very satisfied of how it captures the sessions. It has all the necessary features we are expecting to see and they even rewarded us a free 500 sessions for being an active user. We would definitely recommend this app! More power to you!
Thank you for your review of the app! It's great to hear that you've been using it for a while and that you are satisfied with how it captures sessions. Thank you for taking the time to leave a review. 🤗
Not sure why another review says that "I can see in real time what my customers are doing on the store..." This information not visible in real-time in the USA where you can only view recorded sessions.
Also, the replay interface is buried and not intuitive, you have to search for it and I found it after searching in their chatbot. For the basic $4.95 plan, they cheesily disabled the session count reset button so as to force you to upgrade to the $8.95 plan. Why even have the $4.95 plan with a 1,000 sessions?
It is understandable that premium features and priority support would be under higher paid plans but, something as basic as reset the session counter not being available for the basic plan when one is trying out the features is nickel and diming.
Bottom of the app dashboard has a link to see the new ver of the app from July 30, 2023 and when you click on it, nada! Just a page announcing the new version but, no new version.
If you go to their website, no documentation, just a landing page with two apps listed and when you click on this app, it takes you back to the Shopify app store. Seems like the app is not being further developed.
On the dashboard, a column titled "Typing" appears. What does that mean? No pop-up bubble help on what it means. Says the survey feature is appearing soon since July 30, 2023.
Overall speed of the store dropped by 6 points since installing the app.
I was really excited to try this app and trying was even better to get the 7 day trial before I make the plunge to do monthly. I installed the app but the app wanted to charge me the $9.99 up front. The 7 day free trial wasn't prompted so I canceled the app.
2/28/2020 update: After my review, the customer service reached out to me regarding my issue and resolved the problem. I really do like the app. Its easy to read and to know exactly what your customers are doing in the store is definitely a big help.