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didn't used to record everything
now it records nothing and it shows errors like recording length for a single video is 22176 Hours
No reason to deduct fees, belong to the fraudulent software. Charged for a month and still can't use paid features. Not recommended to use!
Thank you for your feedback, We've reached out to you via email to resolve the issue.
Your store was unable to use the paid features, as you switched to the free plan after being on our paid plan for a month :)
We apologize for the inconvenience.
Hasn't worked once since I downloaded, Trying to view sessions I get the same error message over and over again. Emailed support and had to chase twice in order to get a reply, and then It's just been left with the developers with no updates. Unfortunate really as the actual app looks great and if it worked would be fantastic!
This issue has been resolved! We're taking your feedback very seriously.
We reached out via email and we hope to hear back from you :)
Because they said it was 24/7, non-existent, contacted for a long time and no one responded, and the same goes for emails, it's a very bad service. I need to request a refund
I stared using the app 5 days ago. For some reason it didn't track my page visits and it might be that I didn't set up something correctly, I don't know. The problem is, that the support takes more than 24h to replay and it makes solving the problem one tedious experience. For now, I leave 1 star, as it is impossible for me to use the app. If I have a better experience down the road I will give you an update. /it was recommended app from many people, so I hope things get better./
Hi! We apologize for the delay in our response! Our team is available 24/7 but your message reached the incorrect inbox and for that, we are truly sorry.
Upon reviewing your account - recordings are disabled! That's why nothing has been recorded. We'll reach out to you asap! :)
I used this app for my store and selected the free package. This is not free at all, I removed it from my store and was still charged. I have emailed and still haven't had a response. Please do not use this, they are not trust worthy or reliable. I am still waiting on my refund.
We've refunded the customer and replied to the email sent. The customer support team was offline during the weekend. We kindly remind all clients that there is a 7 day free trial period. If you don't switch to the free plan before the 7 day trial ends, you will be charged for the growth plan.
I installed it and turned on the toggle for enabling record. But nothing happened even though there were traffic through my site. So I uninstalled it because it didn't work at all.
Stopped working. Every session is now "Newark, NJ" and when clicked, I get: Not Found. Contact admin for valid URLs. I've contacted CartKit... Waiting for a response. If I don't hear from them soon, I'm uninstalling.
Update Nov 25: We provided the solution for this issue via email. No response from the customer yet and the app was removed.
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Hi! We'd like to share with you a simple solution. We sent an email, please contact us back :)
I messaged their LiveChat 3 times asking about Heatmap issues for a week, but never got a response. The screen monitoring sometimes does sometimes freeze.
Update: The app has stopped working correctly unfortunately. Has lots of promise but no longer records sessions. Sent a support ticket and never heard back.
Seems great so far, can't beat free! Easy installation and recordings are great quality. Will update review with further thoughts
Hi, we've sent numerous messages to you. Can you check your spam folder and send us a reply so we can resolve this?