PlaybackPro ‑ Live Preview

PlaybackPro ‑ Live Preview

From $9/month. 14-day free trial.
Rating (4.0)
Reviews

Highlights

Built for your business
  • Works with the latest themes

About this app

Launched

March 9, 2023

Languages

English

Works with

Tidio

Record and replay or watch in real-time your customers with the ability to talk with them live!

The replay app that supports live transmissions and chat integrations! Connect to live sessions to increase your sales and spend less time on support. Get notifications about sessions that have already engaged with your store but have not made an order yet. Open a live preview of the session with a single click. Check its attributes and cart items. Connect to the visitor via our chat integration or send a message with our notification popup.

The replay app that supports live transmissions and chat integrations! Connect to live sessions to increase your sales and spend less time on support. Get notifications about sessions that have already engaged with your store but have not made an order yet. Open a live preview of the session with a single click. Check its attributes and cart items. Connect to the visitor via our chat integration or send a message with our notification popup. more
  • Record all traffic & connect to live session
  • Filter by cart value, errors, UTM, and much more
  • Get more sales by sparking a conversation with your visitors
  • Get notification about a live session that's likely to convert
  • Improve your customer support process with a live preview

Pricing

14-day free trial

Live Only

$9/month

  • Only live sessions!
  • 2000 live previews/m
  • 2 admin seats
  • 30 days storage
  • Email support
  • Live sessions
  • Chat integrations

Starter

$19/month

  • 5000 recordings /m
  • 2 admin seats
  • 60 days storage
  • Email support
  • Live sessions
  • Chat integrations

Pro

$39/month

  • 20000 recordings /m
  • Unlimited admin seats
  • 180 days storage
  • Priority support
  • Live sessions
  • Chat integrations
  • Feature requests

Live Only

$9/month

  • Only live sessions!
  • 2000 live previews/m
  • 2 admin seats
  • 30 days storage
  • Email support
  • Live sessions
  • Chat integrations

Starter

$19/month

  • 5000 recordings /m
  • 2 admin seats
  • 60 days storage
  • Email support
  • Live sessions
  • Chat integrations

Pro

$39/month

  • 20000 recordings /m
  • Unlimited admin seats
  • 180 days storage
  • Priority support
  • Live sessions
  • Chat integrations
  • Feature requests

All charges are billed in USD. Recurring and usage-based charges are billed every 30 days.

3 reviews

Overall rating
4
Counts per rating level
  • 67% of ratings are 5 stars
  • 0% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 33% of ratings are 2 stars
  • 0% of ratings are 1 stars
March 12, 2023

We tried every Tidio related app on here before we landed on this one.
I was looking for app which can help to improve our customer service by better understanding users behaviours. For a long time we are using a Tidio app, which is great live chat tool but missing some monitoring features that allows to detect where are the real obstacles than need to be improve. This app seems to do that job perfectly!. Now we can record all of the sessions, get some insides and finally know how to boost our store performance.

Psysmaczki
Poland
8 months using the app
Edited March 25, 2023

This app is fantastic! Definitely worth every money! I have used it in parallel with HotJar and Smartlook. That app records ALL visits with 100% of accuracy when the other only 40-60% of it. I love the Live Sessions that help me to push chat messages on Tidio and interact with people when they are considering the purchase. Thanks to that app I was able to start generating my first sales and significantly improve landing pages and website UX. Love it!

gpt-library.com
Poland
About 1 month using the app
March 27, 2023

I was keen to see why my customers abandoned their carts. Therefor I tried this app. But this app didn't recorded any of my abandoned carts. Many records show errors, therefore very often I was not able to view my customers actions on my shop. But the worse is the customer service. I am waiting for days for a response, but nothing. I expected a decent customer service for a pricey app like this one. I definitely can't recommend this app.

FromPicToArt
United States
13 days using the app
ElevateToolbox replied March 29, 2023

Hi there, Tom!

I am sorry to hear that you didn't have a good experience with our app and the support team.

I have confirmed that there are many sessions with abandoned carts on your account, you can filter them using the "Has items in cart" filter option. This is true that many of your replays were showing errors, it was a theme-related recorder issue, but please add that we have fixed it within 24 hours of reporting. I am really sorry it happened.

When it comes to response time we are trying to respond within 24 hours but technical questions like a missing replay go through our development team and this could take more time. I personally checked and the longest you waited was 2 working days. The last email you wrote was Friday evening our time and we get back to you in the morning Tuesday. I am sorry if this is not satisfying, we are a new app in the app store and at this moment we prefer to spend more on developers to make the new features than selling live chat support.

I am reaching out to you via email and would greatly appreciate it if you could write back so that I can assist you better. I have also restarted your trial, we loved your input and hope to win you back.

Good luck with your store!

About this app

Launched

March 9, 2023

Languages

English

Works with

Tidio

Built by ElevateToolbox

About ElevateToolbox

4.0 average rating

1 year building apps for the Shopify App Store

Uchań Dolny 7, Łyszkowice, 99-420, PL

Support

Send a message

support@elevatetoolbox.com

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