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Had a load of error lines come up during installation which should have been a red flag. Subscribed to automate optimisation but the app couldn't find any images. Wasted a few pounds finding that out!
we updated our server to more powerful server so it came with new hardware and new set of softwares and it caused some issue, we received your review and fixed the issue that images are not appearing and fixing the balance part and your full refund is on the way and thanks for reporting the issue, we will be happy to offer you pro plan free for 6 months once we fix all issues within 24 hours. deeply apologies for issues
This is the worries app It didn't restore all my photos and I tried to contact help got Ravi Tiwari and was no help to me what so ever I told her the app was not working and if I could get some help she then said you can chat with Shopify Support I did and they told me what I already knew now I may have to pay someone to come in and restore the photos that didn't restore on their own and may I add you have to restore all of them Manually yourself. if I could give 0 stars I would.
in app, we automatically dont start resizing. you can check these things manually and when you are happy then only you enable auto resize. apart from that, shopify has backup and in one click u can restore to old state. we advised because same thing we advised in past to several stores and its one click restore. so i dont know the issue
Not sure if the phone or email support is available. But hoping to find out. I have sent in a request...
bad experience they advertise one time payment 15gb per 2 gb i notice they took 15 $ every month the app didnt do the job in 2 month i still have problems with the photos which are bigger
billing is handled by shopify so there is no way we can do billing ourself. apart from that i helped 30 minutes to u through chat and offered refund. then also 1 star. no problem it happens. apart from that app will not do itself. you need to activate automatic feature. thanks for using our app
its Great App to resizing or optimized images issues for the website. Just One Click or You will get the results or really thanks to the team for Quik Reply
I use it to resize my pictures
perfect and good customer service to help me
Do not hesitate, and it's only 5$ per month :D
