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We are having issues with duplicate barcodes constantly. This is a major issue that is time consuming to fix and costs us money to print new tags all the time after discovering duplicate barcodes. We even use the app to create all of our barcodes and it still generates duplicates on a regular basis.
Hi there! Thank you so much for sharing information about this issue! When generating barcodes in the Retail Barcode Labels app you have several options to choose from; to create barcodes for all or specific products, to generate barcodes only for products without barcodes, or to replace existing barcodes with new ones. To avoid duplicates, we would advise making sure that you are definitely selecting the option to create barcodes only for products or variants that don't have barcodes yet. If you are already doing so and the issue persists it would definitely be worth reaching out to our Retail support team via https://shopify.link/vRn so we can see if we can establish the root cause of the issue and prevent this from happening again. Thanks so much!
- Natasha, Shopify Support
Edited to add: yes that is what I said in my original review ->When using the app to create barcodes for items without a barcode, the system duplicates barcodes for several variants. We now have to recode and reprint. Not sure of the purpose of using a generator if we have to manually search for duplicates. It doesn’t work properly. I have had the issue with several different products.
Hi there! Thank you so much for sharing information about this issue! When generating barcodes in the Retail Barcode Labels app you have several options to choose from; to create barcodes for all or specific products, to generate barcodes only for products without barcodes, or to replace existing barcodes with new ones. To avoid duplicates, we would advise making sure that you are definitely selecting the option to create barcodes only for products or variants that don't have barcodes yet. If you are already doing so and the issue persists it would definitely be worth reaching out to our Retail support team via https://shopify.link/vRn so we can see if we can establish the root cause of the issue and prevent this from happening again. Thanks so much!
- Natasha, Shopify Support
The app duplicates barcodes so when you scan you get an error. You need to fix this!
Hi there! Thank you so much for sharing information about this issue! When generating barcodes in the Retail Barcode Labels app you have several options to choose from; to create barcodes for all or specific products, to generate barcodes only for products without barcodes, or to replace existing barcodes with new ones. To avoid duplicates, we would advise making sure that you are definitely selecting the option to create barcodes only for products or variants that don't have barcodes yet. If you are already doing so and the issue persists it would definitely be worth reaching out to our Retail support team via https://shopify.link/vRn so we can see if we can establish the root cause of the issue and fully resolve this for you. Thanks so much!
- Natasha, Shopify Support
Very difficult to print label. Way too many clicks and now latest update has made it even more difficult to print or find out how to print lables using Zebra printer.
Hi there! Thank you so much for sharing this feedback! I completely understand the need for a quick and easy workflow when printing labels, and it would be great to get some further context on what you feel could be easier, or feels superfluous in that process.
Please do feel free to edit your reply here, or reach out to us via https://shopify.link/vRnL so we can take a look for you and pass any feedback along to our development team.
- Natasha, Shopify Support
The app doesn't sync well at all. I'll generate bar codes, select them for printing, only for them to disappear, show up as duplicates, etc. which interrupts our workflow regularly. In addition, not sure if this is the fault of this app or Shopify in general - we have a lot of barcodes that will disappear or overwrite with a new barcode seemingly randomly, making ringing up items in our onsite location extremely time-consuming. It also really affects our ability to keep track of inventory accurately.
Edit: None of the solutions offered by support (which is just AI) work, while the errors persist. Is there any way that we can send tickets to Shopify support, so that these errors can actually be worked on and fixed, instead of just blaming the user every time barcodes disappear, are overwritten, don't work, print out $0.00 etc.? Or are these issues part of the app? This is incredibly frustrating to deal with and makes Shopify borderline useless for on-site retail operations. We are looking into POSes with better support.
Hi there! Thank you so much for sharing your feedback! It would be unexpected that barcodes would disappear or show up as duplicates. However, it is possible that existing ones could be overwritten if the *Replace any existing barcodes with new ones. If a product or variant doesn’t have a barcode yet, create a new barcode* setting is selected in the *Create barcodes for products* dialog box options. It would definitely be worth reaching out to our Retail support team so we can see if we can establish the root cause of these issues and prevent this from happening again. Please do feel free to reach out via https://shopify.link/vRnL and we can take investigate further for you. Thanks so much!
- Natasha, Shopify Support
Excellent product but one major floor. Even through the brother printer 810 is listed on the Shopify Hardware store as a supported printer, you are unable to get a compatible size label which works with the printer. Response, do it manually, or buy another printer, a one different to the one sold in the Shopify Hardware Store!!!!!
This is almost discrimrty against people in australia and selling the printer is misleading. How hard is it to add another label size?
Hope this gets sorted but guessing it will not, as any issues seem to be ignored.
Would love to type more but have to go off and start creating all my labels manually so don't have time to type any more.
To add a response the the comment from Shopify.
The model you have listed below takes the same labels as the model I have posted. I will be exstatic if you can tell me which 'Product Label', not shipping label, that can be bought in Australia, that will work in the printer and be compatable with this software.
I have replied to your email but no response!
Thank you again.
Hi there! Thank you so much for sharing your feedback!
The Brother 810 printer model is not listed as supported with the RBL app - please see that list here: https://help.shopify.com/en/manual/sell-in-person/hardware/barcode-printer - and I'm only able to see the Brother QL Wifi Label Printer (QL-1110NWB) printer model as supported and sold in the Australian Shopify Hardware store. If you did purchase that printer from Shopify and were later told it was not supported, we can definitely investigate further for you. Please do feel free to reach out to us with your order number at any time via https://shopify.link/vRnL so we can take a look for you. Thanks!
- Natasha, Shopify Support
cuts off every single barcode that i have, even if i change label sizes. not very good at all
Hi there! Thank you so much for sharing information about this issue! Generally when this issue occurs it is because an unsupported printer or label size is in use, or because the printer settings have not been optimised. You can see a list of our supported label sizes through this link: https://help.shopify.com/en/manual/sell-in-person/hardware/barcode-printer/retail-barcode-labels#supported-label-sizes. If you are using a supported label size and still encountering issues, you can find steps to optimise your printer settings here as that should help resolve the issue: https://help.shopify.com/en/manual/sell-in-person/hardware/barcode-printer/retail-barcode-labels#recommended-print-settings-for-barcode-labels. If the issue persists it would definitely be worth reaching out to our Retail support team via https://shopify.link/vRn so we can take a further look for you. Thanks so much!
- Natasha, Shopify Support
Barely usable, extremely limited in function.
Hi there! Thank you so much for sharing your feedback and rating! If you would like to share any details about which features you feel are limited and contribute to the usability issue you mentioned, and/or how we could improve the app or your experience using it, please do feel free to edit your reply here or reach out to us via https://shopify.link/vRnL so we can take a look for you and pass any feedback along to our development team. Thanks!
- Natasha, Shopify Support
no customization and needlessly needs to "create barcodes" which doesnt work sometimes and cant make labels for hours.
Hi there! Thank you so much for sharing your feedback!
The Retail Barcode Labels app does allow some customisation of the label content, including label attributes such as product title, price, barcode, SKU and custom fields, etc., but more advanced customisation may not be possible. In terms of creating barcodes, you absolutely can use your existing barcodes and just choose to print labels with the app. More information on the different workflows can be found here: https://help.shopify.com/en/manual/sell-in-person/hardware/barcode-printer/retail-barcode-labels. If you are unsure of anything or would like some guidance on what is possible, please do feel free to reach out to us at any time via https://shopify.link/vRnL so we can take a look for you. Thanks!
- Natasha, Shopify Support
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Impossible to create a custom label, so you have to use one of the provided settings / eventually change your printer of labels...
Hi there! Thank you so much for sharing your feedback!
The Retail Barcode Labels app does allow some customisation of the label content, but it would not be possible to customise a label size - that does require using a provided setting. Please do feel free to edit your review here to provide further context of what customisation options you would like to see and I can advise on whether what you need is possible or pass over any limitations as feedback to our development team for you. Or, please do feel free to reach out to us at any time via https://shopify.link/vRnL so we can take a look for you. Thanks!
- Natasha, Shopify Support