ReturnBear

ReturnBear

Free to install. Additional charges may apply.
Rating (5.0)
Reviews
Developer

About this app

Launched

June 29, 2022

Languages

English

We save you money & time on returns with automation, batch-shipping, mail-in & drop-off options.

ReturnBear is an end-to-end reverse logistics service that manages complete item handling, processing and refurbishment of returned products. We help merchants save money on returns by offering access to our drop-off network across Canada. Our online portal enables merchants to automate and manage returns, exchanges, and store credits.

ReturnBear is an end-to-end reverse logistics service that manages complete item handling, processing and refurbishment of returned products. We help merchants save money on returns by offering access to our drop-off network across Canada. Our online portal enables merchants to automate and manage returns, exchanges, and store credits. more
  • Portal for automating customer RMA, brand policies, exchanges & store credit
  • Canada's national drop-off return network for package-free & label-free returns
  • Complete item processing - from QA & repacking, to fulfillment to new customers
  • Turn your returns from a liability into an opportunity.

Pricing

External charges may be billed by ReturnBear separately from your Shopify invoice. Learn more

Free to install

White glove onboarding and systems integration included.

Free to install

White glove onboarding and systems integration included.

All charges are billed in USD.

5 reviews

Overall rating
5
Counts per rating level
  • 100% of ratings are 5 stars
  • 0% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
April 21, 2023

If you want to simplify your returns process and make your customers happy, then this is the app for you. Once the app is set up, you can essentially forget all about your returns, they handle almost every aspect of the process. I cannot recommend this app enough!

Nadare Co.
Canada
6 months using the app
Edited January 13, 2023

For customers, buying shoes is tough and having an easy/painless return process is an advantage when it comes to overcoming objections and hesitations before the purchase. The fact that customers can drop off their returns at a nearby location and get their refund almost instantly has been a great boost to get first timers to the brand.

As a brand without our own physical stores, this allows us to be more competitive in the market vs the retail channel. Over Q4, we saw over half of our returns go through the drop off location! This saved us $$ as well since we were able to consolidate returns through ReturnBear vs having individual packages come back to our warehouse (Shipping in Canada is a big expense line for eCommerce).

The team at ReturnBear have been fantastic partners, they're quick to respond and always improving their platform. Highly recommend.

Palladium Canada
Canada
6 months using the app
July 18, 2022

We use ReturnBear to handle all of returns. They make returns EASY for us and our customers. Prior to ReturnBear, it was a messy process and resulted in frustrations for our customer. Since using ReturnBear: our return related customer service tickets have gone down, customers recieve refunds in a timely manner, and our warehouse team doesn't have to sort through returned merchandise to sort and put back. The team at ReturnBear are fantastic, they are very responsive and listen to our needs. We're looking forward to them expanding their access points to more locations across Canada.

47 Brand Canada
Canada
4 days using the app
July 21, 2022

​I'm super blessed to be working with ReturnBear to help grow Love & Nudes even more efficiently I have to give their team a shoutout for their generosity, patience and brilliance. They thought of everything for the onboarding, making the process peaceful and easy #businessangels

Love & Nudes
Canada
1 day using the app
July 15, 2022

If there were 6 stars, we'd give them. This app has completely changed our returns processing and made our reverse logistics experience painless and smooth for the customer. The app is smooth, fast and totally seamless, and the options for the customer (and automation for us) are above and beyond what any other return apps offer.
Not to mention ReturnBear is an A+ partner, incredibly responsive and helpful and constantly working to improve their systems based on feedback.

FRANC
Canada
12 minutes using the app

About this app

Launched

June 29, 2022

Languages

English

Built by ReturnBear

About ReturnBear

5.0 average rating

3 years building apps for the Shopify App Store

130 Spadina Avenue, Suite 502, Toronto, ON, M5V 2L4, CA

Support

Send a message

customercare@returnbear.com

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