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ReturnBear

Package-Free Returns, Exchanges, Labels, Logistics & More

Free to install. Additional charges may apply.
Fully branded returns portal to automate returns and exchanges

Key values section

Sell more with easy returns

A simple return process wins trust & drives sales. Offer a best-in-class exchange & return policy that will convince customers to check out.

Instant exchanges and refunds

Delight your customers with instant exchanges, store credit & refunds when they use our convenient package- and label-free drop-off kiosks.

Save time & money

Our end-to-end service can unpack, inspect, and prepare your returned goods so they're ready to be sold again once you get them back.

App details

ReturnBear

ReturnBear

Sell more with a best-in-class return service that offers customers mail-in or package-free drop-off returns. Save time and money with automated return and exchange processing, drop-off returns, and hands-on QA, inspection and item processing. Get returned goods back in ready-to-sell condition in as little as 3 days. We can tailor our services to your business needs: use our end-to-end services or do your own item inspection and processing. Contact us to learn how.

ReturnBear is a Carbon Neutral Club certified workforce, proudly Made in Canada, and ready to help your brand grow. *US drop-offs coming soon.

Pay-As-You-Go Services

No monthly SaaS fees. Robust returns processing and reverse logistics services are now more accessible than ever. Pay only when we process a return.

Convenient Drop-off Network

Our growing network of drop-off kiosks across Canada brings an entirely new convenience to your Canadian customers. Delight your customers with instant refunds, exchanges and store credit when they use drop-off returns. They no longer need to deal with the hassle of repackaging items or printing shipping labels. Save money on return shipping fees by encouraging our lower-cost drop-offs, or offer drop-offs to your customers as a lower-cost return option for them.

Seamless End-to-End Reverse Logistics Service

ReturnBear’s expanding network of processing facilities and drop-off kiosks means that your brand can speed-up its return process, solve customer issues rapidly, and get ready-to-sell items back into inventory, fast.

Built-in Customer Retention Features

Our software actively encourages revenue-retaining actions for your brand, including exchanges and store credit. You can even add store credit bonuses in order to retain more revenue and keep customers engaged with your brand.

Easily Integrated, Fully Branded Customer Experience

Our return portal easily integrates into your Shopify experience, and can be customized with your branding to ensure. We'll help you get set up so that there is a cohesive customer experience from start to finish.

Automate Your Return Policy, Rules & More

ReturnBear gives your team the tools you need to fully automate your return policy. Customize your payout methods, return rules, return policy and more. Set Final Sale and Exchange Only conditions. Easily add custom return reasons and then use analytics reporting to gain insights that help you understand why your products are being returned and how to improve them going forward.

Launch date

ReturnBear

ReturnBear

Sell more with a best-in-class return service that offers customers mail-in or package-free drop-off returns. Save time and money with automated return and exchange processing, drop-off returns, and hands-on QA, inspection and item processing. Get returned goods back in ready-to-sell condition in as little as 3 days. We can tailor our services to your business needs: use our end-to-end services or do your own item inspection and processing. Contact us to learn how.

ReturnBear is a Carbon Neutral Club certified workforce, proudly Made in Canada, and ready to help your brand grow. *US drop-offs coming soon.

Pay-As-You-Go Services

No monthly SaaS fees. Robust returns processing and reverse logistics services are now more accessible than ever. Pay only when we process a return.

Convenient Drop-off Network

Our growing network of drop-off kiosks across Canada brings an entirely new convenience to your Canadian customers. Delight your customers with instant refunds, exchanges and store credit when they use drop-off returns. They no longer need to deal with the hassle of repackaging items or printing shipping labels. Save money on return shipping fees by encouraging our lower-cost drop-offs, or offer drop-offs to your customers as a lower-cost return option for them.

Seamless End-to-End Reverse Logistics Service

ReturnBear’s expanding network of processing facilities and drop-off kiosks means that your brand can speed-up its return process, solve customer issues rapidly, and get ready-to-sell items back into inventory, fast.

Built-in Customer Retention Features

Our software actively encourages revenue-retaining actions for your brand, including exchanges and store credit. You can even add store credit bonuses in order to retain more revenue and keep customers engaged with your brand.

Easily Integrated, Fully Branded Customer Experience

Our return portal easily integrates into your Shopify experience, and can be customized with your branding to ensure. We'll help you get set up so that there is a cohesive customer experience from start to finish.

Automate Your Return Policy, Rules & More

ReturnBear gives your team the tools you need to fully automate your return policy. Customize your payout methods, return rules, return policy and more. Set Final Sale and Exchange Only conditions. Easily add custom return reasons and then use analytics reporting to gain insights that help you understand why your products are being returned and how to improve them going forward.

Launch date

Pricing

External charges may apply. These charges are billed by the external provider and won’t appear on your Shopify invoice.

Free to install

Return processing, handling, quality assessment, steaming, refurbishment, repackaging, and shipping of returned items

Reviews

5.0 of 5 stars

The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.

Counts per rating level
  • 100% of ratings are 5 stars
  • 0% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars

List of reviews

Filter and sort reviews

  • Love & Nudes

    Location Canada
    Time spent using app 1 day

    ​I'm super blessed to be working with ReturnBear to help grow Love & Nudes even more efficiently I have to give their team a shoutout for their generosity, patience and brilliance. They thought of everything for the onboarding, making the process peaceful and easy #businessangels

  • 47 Brand Canada

    Location Canada
    Time spent using app 4 days

    We use ReturnBear to handle all of returns. They make returns EASY for us and our customers. Prior to ReturnBear, it was a messy process and resulted in frustrations for our customer. Since using ReturnBear: our return related customer service tickets have gone down, customers recieve refunds in a timely manner, and our warehouse team doesn't have to sort through returned merchandise to sort and put back. The team at ReturnBear are fantastic, they are very responsive and listen to our needs. We're looking forward to them expanding their access points to more locations across Canada.

  • FRANC

    Location Canada
    Time spent using app 12 minutes

    If there were 6 stars, we'd give them. This app has completely changed our returns processing and made our reverse logistics experience painless and smooth for the customer. The app is smooth, fast and totally seamless, and the options for the customer (and automation for us) are above and beyond what any other return apps offer.
    Not to mention ReturnBear is an A+ partner, incredibly responsive and helpful and constantly working to improve their systems based on feedback.

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