Extractor for Avalara

Pricing: $250/year
Rating: 1.0 (7)
Developer: Avalara

Install

Automate the import of sales tax transactions with the Avalara Extractor.

A prerequisite for the installation of this app is that you are a current Avalara customer. The Avalara for Shopify Extractor automates the import of Shopify transactions to Avalara for use with any Avalara Returns products. Once connected, the Extractor obtains daily transaction data for automated sales tax reporting and returns filing. Using the Avalara for Shopify Extractor eliminates the manual effort required to import transaction data to help automate the filing of your sales tax returns

Enable ongoing transfer of transaction data from Shopify to Avalara
Assign transactions to jurisdictions and marketplaces for exact Returns filing
View, add, and edit transactions before they are committed to a Returns filing

Languages

English

Pricing

Avalara Extractor

$250 / year

Features

Further charges apply.

All charges are billed in USD.

Reviews (7)

Overall rating

Counts per rating level

0% of ratings are 5 stars
0% of ratings are 4 stars
0% of ratings are 3 stars
0% of ratings are 2 stars
100% of ratings are 1 stars
7

All reviews

Edited July 26, 2023

My experience has been horrible! They DO NOT EVER ANSWER THEIR SUPPORT! Taking suggestions for another tax app! Your app does not work within Shopify parameters.

French Paper

United States

8 months using the app

Avalara replied June 16, 2023

Thank you for providing feedback on your experience. We apologize for the issues you encountered and understand the frustration. Our Customer Excellence Team is already looking into this issue, as we take your concerns very seriously. We appreciate your patience and if you have any further concerns or questions before your call with our Customer Excellence Rep, please don't hesitate to reach out to us at AppFeedback@avalara.com.

August 24, 2023

The worst customer service and support team. They take forever to respond to your email to the point that you are late for filing and then charge you $600 for backfiling fee. The agent Tobias G from Avalara Support is EXTREMELY rude on the phone. Stay away from this company!

Gatherall

United States

4 months using the app

Avalara replied August 25, 2023

We apologize for the negative experience you've had with our customer service and support team. This is not the level of service we strive to provide, and we take your concerns seriously. We're committed to addressing your issues and providing a better experience. For further assistance and to address any other concerns, please reach out to us at AppFeedback@avalara.com.

August 9, 2023

The bad reviews are true. Click off this app and find something else to do your taxes.

I saw mixed reviews on this company but decided to take a chance because what they promise seems so convenient. To have a service handle taxes and returns for you seems like a lifesaver as small business owner. Unfortunately I was wrong and all this company has done is waste my time and money with nothing to show for it. Don't make the same mistake, go anywhere else but here for your tax filing software.

I'm not one to leave reviews, in fact this is the first one I've ever left for a company I've worked with but I felt like I should warn people about how terrible my experience has been.

Its with no exaggeration that I can say this has ben absolutely the worst company I've ever worked with. Implementation took months to complete. They provide no support. They will not answer any emails or support cases. You will be doing a massive amount of the work on set up yourself. It would have honestly been easier to just handle sales tax return filing myself. Their implementation consultants are based in India and you can only get a call with them from 2AM - 8AM Central Time. They won't understand anything you tell them and they definitely will not be able to solve your problems. Support will ignore any emails you send.

To ad insult to injury their payment system prompts you to enter your card numbers and information into a plain text document. I was hesitant to do this as it did not seem secure but did it anyway assuming it was safe. 2 days later my card was compromised and fraudulent charges started showing up. Its the first time that has ever happened to me. Coincidence or lack of security? You decide, but I know I wont be giving them my info again.

Do not under any circumstances use this company unless you'd like to have headache after headache and regret it like I do.

Whitetail Hill Chestnuts

United States

About 2 months using the app

Avalara replied August 11, 2023

We're truly sorry to hear about your negative experience, and we deeply regret any frustration or inconvenience you encountered. Your feedback is extremely important to us, and we take your concerns very seriously. We've reviewed your account and we can see that our Customer Excellence Team has been actively addressing the issues you've raised to improve your experience and our services and support. If you need to discuss your concerns further please reach out to us at AppFeedback@Avalara.com.