Extractor for Avalara

Pricing: $250/year
Rating: 1.0 (8)
Developer: Avalara

Automate the import of sales tax transactions with the Avalara Extractor.

A prerequisite for the installation of this app is that you are a current Avalara customer. The Avalara for Shopify Extractor automates the import of Shopify transactions to Avalara for use with any Avalara Returns products. Once connected, the Extractor obtains daily transaction data for automated sales tax reporting and returns filing. Using the Avalara for Shopify Extractor eliminates the manual effort required to import transaction data to help automate the filing of your sales tax returns

Enable ongoing transfer of transaction data from Shopify to Avalara
Assign transactions to jurisdictions and marketplaces for exact Returns filing
View, add, and edit transactions before they are committed to a Returns filing

Languages

English

Pricing

Avalara Extractor

$250 / year

Further charges apply based on products purchased. Avalara reserves the right to cancel, change, or suspend this offer at any time.

All charges are billed in USD.

Reviews (8)

Overall rating

Counts per rating level

0% of ratings are 5 stars
0% of ratings are 4 stars
0% of ratings are 3 stars
0% of ratings are 2 stars
100% of ratings are 1 stars
8

All reviews

Edited July 26, 2023

My experience has been horrible! They DO NOT EVER ANSWER THEIR SUPPORT! Taking suggestions for another tax app! Your app does not work within Shopify parameters.

French Paper

United States

8 months using the app

Avalara replied June 16, 2023

Thank you for providing feedback on your experience. We apologize for the issues you encountered and understand the frustration. Our Customer Excellence Team is already looking into this issue, as we take your concerns very seriously. We appreciate your patience and if you have any further concerns or questions before your call with our Customer Excellence Rep, please don't hesitate to reach out to us at AppFeedback@avalara.com.

August 24, 2023

The worst customer service and support team. They take forever to respond to your email to the point that you are late for filing and then charge you $600 for backfiling fee. The agent Tobias G from Avalara Support is EXTREMELY rude on the phone. Stay away from this company!

Gatherall

United States

4 months using the app

Avalara replied August 25, 2023

We apologize for the negative experience you've had with our customer service and support team. This is not the level of service we strive to provide, and we take your concerns seriously. We're committed to addressing your issues and providing a better experience. For further assistance and to address any other concerns, please reach out to us at AppFeedback@avalara.com.

November 1, 2023

It is difficult to give them the title of worst customer service ever, but they earned it. I tried for over 6 weeks to get them to cancel my service and refund me my money only to find out in the fine print that they signed me up for a year and that I have to pay for this extremely bad service from now until July 2024.

They only thing they automate is your state taxes, the local taxes YOU must do all the leg work yourself which includes a ton of setup in their system every month (or at least every month a new account is needed) them neglecting to tell me this and in fact straight up LIED to me by their salesman caused me to have to pay over $600 in penalities for local taxes. I asked them multiple times, "Will you do the work to pay the local taxes (all the cities and counties) or will I continue to have to manage that?" Their answer, we will take care of everything. BIG FAT LIE!

Stay as far from this company as you can. They might be ok for other things, but in my experience with Shopify it has been horrible. I reached out for over 6 weeks trying to reach someone. I submitted support cases and on their website it says "The support case is being managed by email." There was nothing on the website I could click on. They ignored my repeated emails, including new support cases. I was unable to reach anyone by phone. Very, very bad service. You should have to refund my money just for lying to me and not being up front about an annual contract - that was never mentioned.

Avery Claire & Company

United States

3 months using the app

Avalara replied November 6, 2023

We deeply apologize for the frustration and inconvenience you've experienced. We understand the importance of clear communication and transparency, and it's clear that we fell short in this regard. We acknowledge the issues you've faced with the service, and we are committed to addressing them. We will ensure that the necessary information regarding the service terms, setup requirements, and local taxes is made more accessible and transparent for all our users. It looks like our Customer Success team is already working with you to find a resolution. Thank you for sharing your concerns.