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Returns Manager by Bold

Returns Manager by Bold

Developed by BOLD

110 reviews
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Price: $19.99 / month Free Trial: 60 days More info
  • Offer a hassle-free return/exchange policy that makes customers confident in their choices
  • Save time and effort by managing returns through a dedicated portal!
  • Increase sales by marketing directly to customers making returns!

★★★ Install Bold Returns in December and get an extra 30 days on your FREE trial. 60 days instead of the usual 30.★★★


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Did you know…

“91% of customers state that a good return policy is something they consider when making an online purchase” - - New York Times (Recent Harris Poll Study)

“One of the primary keys to the success of Zappos is their return policy and a system that handles it.” - Time Magazine

“The most important factor to online shoppers isn't always price. Return policies are play a larger role than most stores think!”
- Inc.com

91% of your customers are thinking about returns... Are you?

Introducing: Returns Manager for Shopify!


(Also referred to as an RA App, RMA App, Return App)


Returns are not just something every store should handle, they're an extremely important marketing tool! Now there's an app that allows you to create & manager returns in a professional yet easy to use way.

**NEW!!** Automatically send and generate shipping labels


Make the returns process even easier for you AND your customers! The app can automatically send a UPS shipping label to customers when their return request is approved, so all they need to do is box up the product, slap the label on and arrange to have it picked up. The easier the process, the more satisfied the customer will be with your brand!

✓ Custom Rules by Product


You're not just forced to have one return rule for every product in your store! You can create rules for as many different groups of products as you like. Maybe you want some products to be allowed to be returned for a Refund only and for up to 30 days, while others can only be returned for an Exchange and up to 60 days. Creating different groups with different rules like this are a cinch with this app!

You have the ability to hand-select products for the different rule groups or, to speed up the process, you can select entire collections, brands or product types. Then for each "Group" of products you can specify if, and for how long, a customer has to return it for each type of return: Refunds, Exchanges or Credits.

✓ Store Override Capability


Don't worry, no matter what return rules you create for products you have a screen in your admin that allows you to override them and create a return for any product you like, no matter how long it's been since the purchase. So if you have that angry customer on the phone who missed the return deadline, you can still take care of him too :-)

✓ Customizable Customer Admin


The returns manager interface that the customers use to submit a return is clean and effective. It's also 100% responsive so it will work on mobile themes as well! It comes with a good "out of the box" look but we've built everything to be completely customizable so you can give it a look and feel all your own to match your store's branding.

✓ No Customer Accounts Required


One of the great things about this app is that it doesn't require customer accounts for customers to be able to request and manage their returns. We all know many customers checkout as "Guests" and never create an account when making a purchase.

The returns manager can be embedded on any page(s) in your store with a simple custom embed code. It's just as easy as embedding a YouTube video... actually, it's even easier :-) All a customer needs to log in and check if a product is returnable and request a return is their email address and order number.

✓ File Management - Attach PDF's JPEG's, PNG's etc...


NEW: From the request of our users we've added the ability for customers to attach files to a return request. Generally this would be for a picture of the damaged product. AS WELL we've also added the ability for store owners to attach a file to an active return from their end. This is perfect for attaching Shipping labels!

✓ Language & Branding Settings


The app has a language manager that allows you to control all the text customers see displayed on the front end on the returns manager. You can change the wording on any field, text header, buttons, title etc… You name it!

✓ Notification Settings


The app can notify you by email when a new return request has been submitted. This way you can stay on top of things without logging in all the time to check.

You can set the app up to send custom emails to a customer when their return is approved, denied, or when it has a status change. It handles a number of merge fields so you can customize the email with the things like First name, last name, product name, RA#, Order#, return type etc...

(You can also turn off any of the above email notifications if you like)

✓ Custom Statuses


Statuses are the different stages that a return passes through. For example "Waiting for product", "Pending inspection", "Refund Issued", "Exchange Sent" etc... There's a handful that are pre-loaded in the app by default but it's 100% customizable so you can edit those or add new ones to make it work exactly the way you want! And as mentioned, each status can be set to send, or not send, an email update to the customer.

✓ Custom Return Reasons


"Return Reasons" are what a customer selects as the reason they're returning an item. For example: "Damaged during shipping", "Wrong Size", "Wrong product" etc… There's a few that are built into the app by default but you can edit and customize those or add any more reasons you'd like to support.

✓ Multiple Shipping Options


Depending on the reason a customer selects as to why they're returning a product, you may want to pay, or you may want them to be responsible for the shipping. For example, if the wrong product was shipped you'll probably want to pay for the shipping. However, if they simply changed their mind and want to exchange the product for a different size you may want them to pay for the shipping.

For each "Return Reason" you create you can specify who is responsible for the shipping. Then if a customer selects a reason for which they are responsible for covering the shipping it will display your message for that, and the same thing the other way.

✓ Display Settings


Every aspect of the returns manager (that the customer sees) is 100% customizable! We've built in some user friendly tools to edit basic things like backgrounds, borders, fonts, etc... but you can inject any custom css you want to give it a look all your own!

The returns manager is mobile friendly as well, so customers can manage their returns on any device :-)

The Customer Experience


The return manager can be embedded on any page in your store with a simple piece of code. You can customize the area above and below it on the page and as well you can enter html in various areas of the manager to help your customers or give special instructions.

Some of the features from the customers end are:


  • Return one or multiple items from an order

  • Add custom notes to a return

  • View notes that the store adds to a return

  • View status updates and other details

  • Get email notifications on status updates

  • Doesn't require a "customer account"

  • Mobile friendly!

The app comes with a FULL 30 DAY FREE TRIAL so give it a whirl today!

Still not sure? Head to our blog to find out how to use your eCommerce return policy to increase sales!

Here are live examples of real customers using the app:



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Do you need custom Shopify development or design? We have a Professional Services team that can help!

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Returns Manager by Bold reviews

110 reviews
  1. 5 stars (76 reviews)
  2. 4 stars (17 reviews)
  3. 3 stars (2 reviews)
  4. 2 stars (5 reviews)
  5. 1 star (10 reviews)

We've been using this app for a couple of years now. Our customers are able to check on their return status and get their RA number themselves without having to wait for our staff to get back to them. We really like this app a lot! I wish they would combine the RA numbers into one email per order rather than sending an email for every returned item, but overall it's a great app that saves us TONS of much time.

posted

I have been using Returns Manager by Bold for almost 4 months now. I am satisfied with it :)

posted

Good luck getthing the app to work on existing stores. Is probably good for new stores. Also it calculates the days based on the order date not the shipping date.

posted

Refund function not really up to scratch.

The Returns Manager app does not know that your products include taxes, so it calculates taxes regardless. You essentially get a higher refund value by the tax amount - Double tax refund.

The proposed fix for this will be to add a restocking fee to the return group. This should be omitted from the refund amount when refunding an order. Not really an option if you have many admin people trying to calculate all the time or store staff trying to do it on the run.

Other than that there would be no way for the app to know that taxes are included in the prices of the app.

Customers are happy - they get a larger redund than they paid for.

posted

WORST EXPERIENCE OF ANY APP I EVER DOWNLOADED
SO MANY MAJOR MAJOR FLAWS! BOLD TEAM IGNORES AND INSTEAD KEEPS BUILDING OTHER APPS. MAJOR ISSUES:
1) DATE CALCULATION OF RETURN PERIOD IS BASED ON WHEN THE ORDER IS PLACED NOT WHEN THE CUSTOMER GETS IT. I ASKED THEM TO CHANGE IT SO THAT AT LEAST CUSTOMER CAN STATE WHEN THEY RECEIVED THE ITEM (SIMPLE TEXT OR DATE FORM FIELD), AND WE CAN CONFIRM OR EDIT. THEY SAID PAY FOR CODING THAT FEATURE.

2) YOU CANNOT SEND A NOTE TO CUSTOMER WHEN THEY REQUEST A RETURN. SOMETIMES YOU NEED MORE DETAILS.

3) FOR ITEMS THAT ARE NON RETURNABLE YOU CANT GIVE THE OPTION TO RETURN IF DAMAGED.

I HAVE A HUGE LIST OF FLAWS. THIS APP IS USELESS - UNLESS BOLD TEAM DECIDES TO ADDRESS. WASTED HOURS INSTALLING. SEARCHING FOR ANOTHER APP NOW. WILL UPDATE ONCE I TEST OTHERS.

posted

My name is Jordan and I manage the operations for a small footwear startup called Gee WaWa Footwear located in Montclair, CA. We have been in business since January of this year.

As you know, starting a company is exciting, especially when you are doing it with a staff of 3 people! For us, efficiency is king. Since we are so limited on manpower, we rely HEAVILY on processes that run effectively and smoothly. For that reason Shopify apps have saved us countless hours on mundane tasks. However, finding the right ones can take a bit of trial and error to narrow down the best solution.

We have used a number of different returns manger apps via shopify and none come close to the robust capabilities that your app offers. It allows me to focus my time far more efficiently that other apps in the past have allowed me to do. Long story short, it has literally solved every pain point we had in the past with other apps from shipping labels generated by customers, to customizing template email responses to customers.

I also manage another startup and we will be implementing the returns manager app as our returns solution.

To be honest, the app is very well built and the training video is great. For that reason, I don't need to reach out like I did with other apps in the past.

posted

This app has really made me feel great about my ability to professionally offer returns. I haven't needed it yet but feel confident knowing it's there :-)

www.hamikagothicfashions.com

posted

Loving this app so far! Great way to keep track of our returns scale. Just wondering-- is there any way to implement that the customer pays for the return and send us the tracking for it?

posted

Turn off all the ads in your app for your other apps. It's annoying when you have to work in a system day after day and see the same junk

posted

Thanks for Bold team that made this useful app, we are using it for more than two weeks and seems everything is fine, since then I asked questions and they replied quickly, so I wanted to share my experience with others, Thanks for whole team, specially Michael. :)

posted
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$19.99 / month

★ ★ ★ FREE FOR 60 DAYS ★ ★ ★


★ ★ ★ PARTNER FRIENDLY ★ ★ ★
This app is FREE for partners and merchants to install in your dev shops while you’re building your store, or just to see if it’s a good fit. Regular charges apply only once the store goes live.

60 days

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