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We have noticed that VAT was not charges to our clients from our country, even though they should pay it.
Over the past month, I have contacted your support team twice. On both occasions, I was asked to grant access to our system, which I promptly did. Despite this, it appears that no one from your company has accessed our system to resolve the issues.
Please inform us when your program will function correctly and when you will have an active support service to address such issues.
Thank you
Hi, we're sorry — you were right, and our answer came far too late. The app decided the domestic-VAT rule from the store's billing address and, on older installs, ignored some of your settings, so customers from your own country could end up exempt. We have rebuilt that part: the country goods ship from now comes from your fulfilment locations, customers in that country are always charged VAT whatever their VAT number, and every exempt order keeps the VIES consultation number, company name and legal note. Existing VAT numbers are re-checked automatically after the update. If you give the app another try, write to appsupport@lineagrafica.es and we will personally review your setup with you. — José, Línea Gráfica
