Reviews (52)
So bad I contacted to them from WhatsApp and they don't know what are they doing there, they don't know how to do withdrawal, I literally asked 7 questions and they took whole day to research just to answer those simple questions like if they need GST or not, shipping time, fees and some other simple things.
Customer service and my first impression is very very bad, all those reviews are fake I think. Don't use this thing! Too bad
Dear Lunewear,
Thank you for taking the time to share your feedback with us. We offer our sincerest apologies for any inconvenience and regret that your interaction with our team did not align with your expectations. Your first impression is incredibly important to us, and we take your concerns seriously.
Our goal is to provide accurate and timely responses to all customer queries. While we strive for excellence, there may be instances where certain questions require consultation with our team to ensure precise and reliable information. To ensure a seamless experience for our customers, we have implemented a comprehensive Grievance Redressal Policy. This policy outlines the steps to contact us, ensuring prompt resolution for any queries or concerns you may have. Our dedicated customer support team is trained and committed to answering all your questions with clarity and in a timely manner. We are also actively enhancing our internal processes to make responses faster and more efficient. Regarding your concerns about product reviews, we want to assure you that we value genuine feedback and strive to maintain transparency in our customer interactions.
Customer satisfaction remains our top priority. If there is anything further we can do to address your concerns, please do not hesitate to get in touch with us directly.