Reviews (12)
I've been facing ongoing stock synchronization issues between my Shopify store and the Korealy app, which have led to frequent discrepancies in product availability. This is causing frustration for both my team and customers. Despite multiple attempts to resolve the issue, including removing a potentially conflicting app and re-importing products, the root cause remains unidentified, leading to significant operational challenges and potential loss of sales.
Has anyone else experienced similar issues with this app? I’m asking the team for immediate assistance in resolving this matter, as it’s affecting my ability to efficiently run my store.
Updated Review (June 2025):
Following up on my earlier review from January: unfortunately, the stock sync issue between my Shopify store and the Korealy app still hasn’t been resolved after more than six months.
Despite multiple attempts to work with their team Korealy has now said they will no longer investigate the issue, as it “only affects my store.” Their suggested workaround is to manually inform customers when items are out of stock, which isn’t feasible at scale.
I was also asked to remove my negative review, but I don’t feel that’s appropriate while the core issue remains unresolved. If a fix is eventually implemented, I’ll be happy to update or remove this review.
For now, I hope this helps other store owners make an informed decision.
Update – June 2026:
One year later, the issue is still not resolved. In fact, it has become worse. Out of our last 7 orders, 5 included products that turned out to be out of stock.
This means that more than 70% of our recent orders have been affected by incorrect stock information. After almost 1.5 years, this is no longer an occasional issue but a serious and ongoing inventory problem.
I still find it hard to believe that our store is the only one affected. For any store relying on accurate stock synchronization, this creates real operational problems, customer frustration, refunds, and lost trust.
Unfortunately, I still cannot recommend this app until this issue is properly resolved.
