Reviews (22)
I had a serious issue with this company called Matterhorn, a company based in Europe handling badly our dropshipping services. An order was placed and the customer paid for express shipping hoping the product can be shipped within the right amount of time. Unfortunately, that was not the case!
The customer continues to complain and follow-up with us to know what's going on with their order. The worst, the customer's order was placed on paid status for more than 10 days with zero tracking number.
Finally, after several exhausted contacts that I made, they finally sent a tracking number, but still useless as the customer already so mad and very unsatisfied. We are now more than 30 days since the order was placed. My customer decided to give up and I had to refund the money.
In addition, Matterhorn people are so unresponsive and irresponsible since the date the order was placed and do not return email. Basically, they stole the money and my customer never receive the product to this day.
Please do not do any business with Matterhorn Wholesale because they will NOT fulfill your order and worst they will not respond to any email. It was a total waste of time and money. They are a horrible company!
Please stay away!