Reviews (30)

Overall rating
4.6
Counts per rating level
  • 93% of ratings are 5 stars
  • 0% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 7% of ratings are 2 stars
  • 0% of ratings are 1 stars
All reviews
Edited June 13, 2026

It provides our customers with a fast, easy-to-use, and reliable ordering experience. From seamless design uploads to accurate previews, Kixxl helps ensure every order is smooth and error-free. In addition, our customer service team responds quickly and delivers immediate solutions whenever a question or issue arises, making the entire process stress-free for our clients.

Update 2026:

After using the platform for nearly a year, I felt it was important to update my original review. Unfortunately, in recent months I started experiencing recurring issues with order uploads, which significantly affected my business operations. Initially, support suggested that the problems were on my side, but later acknowledged that the issues were actually related to their own servers and infrastructure.

While the support team remained responsive, I often found myself repeatedly contacting support and waiting for updates before being able to continue processing orders. These delays impacted my ability to serve customers on time, and unfortunately I lost several clients as a result of missed deadlines.

My experience during the first months was positive, which makes this situation especially disappointing. I sincerely hope the platform can improve its stability and server reliability in the future, as it has strong potential when everything is working properly.

MusicCityDTF
United States
About 1 year using the app
Kixxl LLC replied May 1, 2026

Thank you for your feedback. We take our platform's infrastructure and server reliability very seriously. However, we must clarify that our server logs show no widespread downtime during this period, and our technical team consistently worked to support your unique setup.

It is incredibly disappointing to see this sudden rating downgrade to a 2-star review, which directly coincides with your recent launch of a competing application that mirrors Kixxl's proprietary UI, UX layouts, and specific text configurations verbatim.

We pride ourselves on supporting the merchant community with integrity. We have escalated this matter, along with the full history of our platform data and side-by-side design comparisons, to Shopify Partner Governance for formal review regarding unfair competitive practices. We wish you the best, but we expect all members of the Shopify Partner ecosystem to compete fairly and respect intellectual property.