Reviews (5)
I can't stand this app. I've had to use it for a couple sites and it's nothing but a headache. My opinion has slowly devolved over 5 years now into despising everything about it. Our current issue is that we pay $25/month for the middle plan. But we can't change a single setting. Every time we try to use the app in any way it prompts us to approve a subscription for the $20/month one, and literally says "replaces your current $25/month subscription". If, in desperation, I click "approve" to go to the lower plan, then the app will just throw errors. I'm so over it. I've reached out with questions to their support before, telling them I've already searched documentation, and they basically just told me to read the documentation. Ugh I can't stand that this is one of the only options we have for our shipping needs, it's so frustrating.
Hi,
I'm sorry that the experience you've had with the app is frustrating. I looked at our support desk for any cases that have been opened using the email address associated with this store. There are none. I will open a support ticket for you. Please respond to it with any details that we can investigate. The behavior you describe is not typical. You should be able to change settings without having to re-authorize the app, provided you aren't activating a setting that is reserved for a higher plan.