Browsify: Fraud Filter Blocker

Hi South Central Bead Co.,
Thank you for taking the time to share this feedback and I'm genuinely sorry for the experience you had. Reading through your review, you ran into several issues at once, and that's not the experience we want any merchant to have.
Let me address each point directly:

1. The "Updated To Fail" error you encountered on the Basic plan was caused by a sync issue between our auto-blocking engine and Shopify's checkout API. This was identified shortly after your review and has been fully resolved in our update auto-blocking now activates immediately after rule configuration with no manual intervention needed.

2. The auto-block bot feature on the Basic plan: you were absolutely right to expect it to work that's exactly what the plan advertises. Since your review, we've also added a setup wizard that walks merchants through enabling it in under 2 minutes, so the feature works out-of-the-box now.

3. The unanswered chat this one is on us. We've since restructured our support team to guarantee a response within a few hours during business hours, and within 24 hours on weekends. If you ever decide to give us another look, you'll reach a real human, not silence.

4. Subscription cancellation you can now cancel anytime directly from your Shopify admin: Settings → Apps and sales channels → Browsify → Uninstall. The billing stops the moment the app is uninstalled, and we've added a clearer note about this in our documentation.

If there's anything still outstanding from your time with us including a refund for the period the feature didn't work please email me directly at support@browsify.net with the subject "South Central Bead Co. review follow-up" and I'll personally handle it.

Thank you again for the honest feedback. It's reviews like yours that pushed us to fix what was broken.

Best regards,
The Browsify Team