Reviews (2)
This app does not perform as advertised. It does not handle any tax calculation or VAT deduction. It forces us to manually disable Shopify’s built-in “charge tax” setting, which already removes VAT at checkout.
The only function it provides is a tax exemption declaration form. It does not calculate or apply VAT relief to prices, and it does not deduct VAT from VAT-inclusive prices. As a result, it cannot correctly separate VAT-paying customers from VAT-exempt customers when prices are already set VAT-free.
The app description is misleading. It should be marketed as a VAT exemption form only, as it does not provide any automated VAT handling or tax calculation functionality.
Thank you for your feedback.
We’d like to clarify that the app is not just a form-based solution. It automatically removes VAT charges for eligible customers and products, and we never ask merchants to disable Shopify’s built-in “charge tax” setting. The app works fully within Shopify’s tax framework and applies VAT exemption wherever it is supported.
We also implemented custom changes based on your specific requirements and confirmed that everything is functioning correctly.
After delivering the updates, we reached out multiple times for your confirmation, but unfortunately, we haven’t received any response to our emails or messages.