AOV.ai Bundles Upsell

AOV.ai Bundles Upsell

Reviews (957)

Overall rating
5
Counts per rating level
  • 98% of ratings are 5 stars
    934
  • 2% of ratings are 4 stars
    15
  • 0% of ratings are 3 stars
    2
  • 0% of ratings are 2 stars
    1
  • 0% of ratings are 1 stars
    4
All reviews
February 10, 2026

I hate this company! During Black Friday, the gift items caused a loss in GMV for our store. Now, due to the bundle app, there is a bug in my theme cart!!! I also hate the customer support of this company! How can I explain it to solve my problem! Who will handle it! That's terrible! I am very angry!!!!!

Eleven Oasis
Hong Kong SAR
2 months using the app
AOV.ai replied February 10, 2026

Hi,

Thank you for taking the time to share your feedback about our app. First and foremost, please accept our sincere apologies for any inconvenience caused by the app or our support team.

As the reported issue is technical in nature, we kindly requested access to your theme in order to investigate and resolve it effectively. During our live chat, we relied on a translation tool to communicate, which may not have conveyed our message clearly and could have led to some misunderstanding. We sincerely apologize for this inconvenience.

Our team and I will continue to support you with the highest priority until the issue is fully resolved and your store is functioning as expected.

Thank you very much for giving us a second chance to assist you further.

Best regards,
AOV Support Team