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Turned on the app embed, but it doesn't actually activate. When you go back to the wbl app it says to turn on the app embed on the website. Doesn't work, which is a shame. And they dont respond either.
Update to your response.
No, you guys did not respond, so dont lie about it. Your app doesn't work. I have been with shopify for 10 years now and know how the system works. Not only did your app not work, you are a liar too. I will be happy to provide this to shopify.
Hi DBC Baby Bedding Co,
We’re really sorry to hear about your experience, and we completely understand how frustrating this must feel.
We’d like to clarify that our support team did respond to your email within a few hours on February 22. Sometimes replies can land in spam/junk folders, so please check there in case you missed it.
Regarding the app embed — once enabled, it should appear inside your theme via the App Embeds section in the theme customizer. If it’s still not activating, we would be more than happy to check this directly on your store and resolve it for you quickly.
Please contact us at support@weblyticlabs.com, and we’ll prioritize your case right away.
We genuinely appreciate your feedback and hope to turn your experience into a positive one.
— Weblytic Labs Support Team