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Pankaj Lehar did a great job helping me. I had been struggling for hours with two separate issues but didn't want to call Support because that is usually such a frustrating mess with most companies. Once I finally gave in, I wish I had called right away! Pankaj fixed the first issue in about 20 seconds. The second issue took a little more time but he did it all himself while I slept :). So I woke up the next morning -- problem solved!