Reviews (62)
Update! If you leave a bad review, the management team will send you a threatening email, as if leaving a negative review violates their policy, which proves they actively manipulate their reviews. The level of aggression to get you to talk over the phone just to integrate their app is incredible, and honestly, it's not surprising. They repeatedly urge you to speak with a representative over the phone before attempting to resolve issues through chat support. Support is slow and seems designed to frustrate you, pushing you toward a call with them. Avoid this app; it feels like a call center nightmare.
Thank you for updating your review.
We respect every customer's right to leave honest feedback, whether positive or negative, and we have never asked customers to remove genuine reviews simply because they are unfavorable.
The reason we contacted you privately was because your review contained a specific factual allegation that our team repeatedly attempted to upsell you instead of providing support. After reviewing our communication records, we could not find evidence supporting that allegation. Our emails requested technical onboarding and configuration calls intended to help you complete your integration and resolve the issues you reported. At no point did we request a sales call or attempt to sell you additional services.
We therefore asked whether you could provide any communication supporting that claim or, if not, consider amending that specific statement. We believe it is reasonable for any business to seek correction of factual inaccuracies while fully respecting a customer's right to express their opinions and experiences.
Our support team remains committed to helping customers through both chat and scheduled technical calls. Many integration issues can be resolved more efficiently in a live session, which is why we often offer that option. Customers are never required to purchase additional services to receive technical support.
We remain disappointed that your experience did not meet your expectations and sincerely wish you and your business every success.
