SK Contact Form Builder

Hello,

We’re really sorry for the inconvenience you faced.

We noticed that you installed our app on two different stores and experienced the same issue. However, before reaching out to us, you contacted Shopify Support. Unfortunately, that took 2–3 days, and in the end, the issue was identified as being related to our app, which led to the app being uninstalled and this review being posted.

If you had contacted us first, we would have been happy to investigate the issue with you. Our app is being used by more than 10,000 Shopify stores, and we haven’t come across this kind of issue before. It could have been caused by a conflict with another app, custom code, or a script running on your store.

We’re also sorry that when we reached out to help, you decided not to continue with the troubleshooting.

If you ever feel like giving our app another chance, please don’t hesitate to reach out. We’ll be happy to investigate the issue and do our best to resolve it. We take pride in our support, and our reviews reflect how committed we are to helping our merchants.

Thank you.