Reviews (3)
This company is nothing short of dangerous to ANY business.
My E-com business ships large and heavy items - in hindsight, they should have never taken me on. They over promised on all my points before onboarding and promised price points on shipping that were nothing like when they invoiced me. Onboarding was terrible - vauge. Unhelpful responses on most emails.
I was invoiced with a bill FOUR TIMES, what I was expecting it to be. Then they tell me "the system accidentally doubled your charges for some shipments." Not a single apology for nearly charging me $8K too much. I realised I was stuck with these cowboys for the time being, so I asked for a payment plan to clear the staggeringly high bill. I was told no, and my stock was held hostage for nearly 4 weeks, with email response times taking up to 5/6 days. Customers refunding at this point. All the while, they're charging me storage fee's, while my decimated cash reserves replenish to pay them an insane amount of money.
I have not dealt with a more incompetent third party in my years of business. I wont be surprised if this company folds soon - and I hope it does. COWBOYS
Hi Aaron,
Thank you for taking the time to share your feedback. We genuinely appreciate the opportunity to address your concerns directly. At eFulfillment Service, we aim to provide an experience that truly supports our clients' success, and it’s clear that, in this instance, we missed the mark.
Regarding your billing concerns, we acknowledge that an error occurred with FedEx international surcharges, which was frustrating and certainly not the transparent experience we strive for. Once identified, we took immediate action to correct this, which included processing the necessary reimbursements. We also completed a full audit of your domestic shipping charges to ensure everything was accurate. Please accept our apologies for the stress this situation caused; we truly value honesty, and we regret that our communication regarding these corrections didn't reflect that better.
You also mentioned communication delays, and I sincerely apologize for that frustration. We pride ourselves on the "human touch"—our support team is based right here in our Traverse City facility—and when we aren't reachable, we aren't living up to our own standards.
Finally, regarding the account hold and payment plan, please know that we were fully committed to helping you find a sustainable path forward. We did agree to a payment plan to assist you, and our team worked diligently to facilitate that. Our requests for verification of funds were not an attempt to restrict your stock, but rather a necessary step to secure that plan so we could get your orders back into the shipping queue as quickly as possible.
We are a family-owned company that has been doing this since 2001, and our goal is always to build long-term, transparent partnerships. I’m sorry we couldn't make that work for you, and I genuinely wish you the very best in all your future business endeavors.
Take care,
Marie
