Singulary ‑ Merge Customers
Meets our highest standards for performance, design, and integration. Learn moreOpens in new window
Reviews (9)
- 100% of ratings are 5 stars
-
0% of ratings are 4 stars
-
0% of ratings are 3 stars
-
0% of ratings are 2 stars
-
0% of ratings are 1 stars
This is an app that is quietly helping us make much better business decisions!
We are hiring someone to do some analytics work for us on measuring new customer acquisition and retention rate. If someone had asked me how many duplicate customers we had on our file i would guessed maybe 500. I was off by a factor of 10! Getting an accurate count of your customers - new and repeat is CRITICAL for understanding the health of your business.
Singulary has been an amazing partner in the few days that we've been using them so far. Guille has answered so many of my questions and helped me through some confusing parts of our customer file. He has been with me during the onboarding process from the start and been extremely helpful.
Bonus: This app not only helps with merges, it also helps you generally clean up your customer file (standardizing address & name capitalization, correcting gmial.com to gmail.com, etc.) all with one click bulk updates. We've also been able to easily spot thousands of bots that use the same name and address and delete them with a few clicks.
Their notification feature is also going to be great - a weekly digest of likely duplicates we can fix and keep on top of.
A+
Thank you — the "off by a factor of 10" part is what almost nobody sees coming, and it's the whole reason we built Singulary: duplicates inflate your new-customer count and deflate your repeat rate, because the same person keeps arriving as a stranger.
Great to hear the cleanup tools and bot-spotting are landing too. We are here for anything else you need!
