Teleship Global Shipping

My experience has been extremely mixed with Teleship, I converted nearly our entire EU & US order stream to Teleship from a mix of Parcel2Go, Easyship and Royal Mail directly. At first things were fantastic! Very personable, great prices and fast customer service. Since then things have been slipping month on month with more and more of our parcels going missing with no reason given. The claims process is easy but you can only claim the cost to you, rather than full retail value which ends up leaving us in losses on anything missing. Shipping is often cheaper direct with UPS, DHL, Fedex etc and 4 days faster if not more. Another downside for me is that I cannot pre-pay or even pay for my shipping expenses with my business credit card where we get 1% rewards because their payment system doesnt accept credit cards or something. Yes! We're still using them, but it's getting old with all of the lost parcels and worsening communication. But our share is very quickly moving back to other platforms.