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Reviews (96)
If you like apps that won't reply to support questions then this is the app for you! Don't waste your money.
UPDATE: I originally left this review because I contacted support twice and never received a response in my inbox or spam folder. After posting my review, the company contacted me and provided screenshots showing that they had actually responded to my support requests through their support system. For some reason, those responses were never delivered to me. Based on that information, I was prepared to update my original review because it appeared to be an email delivery issue rather than support simply ignoring my requests.
The company then apologized and offered me a full refund for my last month. However, in a subsequent email, I was told that the representative needed to show their manager that my review had either been removed or updated to 5 stars, and that they would ensure my refund was “processed on priority.”
I am uncomfortable being asked to remove a review or change it specifically to 5 stars in connection with the processing of a refund. I was willing to revise my review based on the new information they provided, but I believe a customer should be free to leave an honest rating based on their complete experience.
I have therefore updated this review to include the full circumstances so that other customers can make their own decision.
We’re genuinely sorry you had this experience. We never wanted you to feel that your support requests were being ignored.
For clarity, you first contacted us on August 26, and we replied within 3 hours. You contacted us again on August 27, and we replied within 20 minutes. Both replies were successfully sent, and we shared the delivery records with you. Unfortunately, they didn’t reach your inbox, so we also tried calling, left a voicemail, and contacted another email listed on your website. We’re sorry this communication issue happened.
Now regarding the refund, it was never offered in exchange for changing or removing your review. We offered it because we wanted to make things right and asked if there was anything about the app you were unhappy with. At that point, you had automations run that published 63 posts across different social media platforms in around 20 days including maximum usage of AI caption credits, but we hadn’t received any specific concern about the app itself for the refund.
The original support issue had been resolved by us providing you proof of email delivery, but the review discussion continued around the refund. The refund was never the condition. We simply wanted to understand your experience and make things right.
