Reviews (1)
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- 100% of ratings are 1 stars
No response when actually need
Hi BlueZex,
Thank you for taking the time to share your feedback, and we’re sorry the experience didn’t feel as responsive as you needed.
We want to clarify what happened on our side: we received your support request on October 7 at 2:53 PM and replied the same day at 4:28 PM, about 1.5 hours later. We’re sorry if that reply didn’t reach you or didn’t fully solve your issue. Sometimes replies land in spam or promotions folders, so it’s worth checking there.
We’d love to make this right. Please reach out to us directly at support@addoneplugins.com and mention this review, and we’ll prioritize your case and work with you until it’s resolved. If our earlier answer didn’t address your problem, let us know what’s still not working so we can help.
Thank you again for giving us the chance to improve.
Best regards,
AddOne Plugins
