Rich Returns & Exchanges

For us as a shoe brand the perfect tool for managing and analysing returns. Especially the smooth process of managing exchanges will help to keep our customers happy. Onboarding was easy, customer support is great.

The support was very helpful as we request a new feature and it works perfectly. This new fonctionality really facilitate our day to day tasks in terms of exchange procedure.

Great app, very easy to install and customize.
I needed something flexible and I found what I was looking for.
Their technical support is a strength, Laura is fantastic, she answers 24/7, always kind, fast and decisive. Any request is handled effectively and competently. This is great, because it allows me to focus on my work and not on the platform.
I am fully satisfied with the choice made.

Works perfectly for us. We ship both smaller items that fit USPS’s First-Class Mail as well as items over 1lb where we need Priority-Mail. This returns app has a functionality for USPS in place to choose the cheaper rate based on the weight which really helps us reduce costs for return labels. Laura helped us with the setup, really happy with the end result and our workflow for returns.

What a great app! For my fellow dutch shopify owners, dit is een app die ik je zeker wil aanraden voor je retour procedure.

I am happy to say that support has gotten back to me and was able to resolve my inquiries. Things are definitely getting better and I am happy to change my review. Now the only thing is the app performance itself. Hopefully it works perfectly because so far I love how the app looks overall.

very easy to use app. can add to the store easily. works as promised. support was great and helped me out. 5 stars *****

I used this app to move our current manual process of processing returns via customer-service to an automated system.

I really like how easy the app makes this process. I am not very technical to say the least and yet the interface is super simple in customizing all the settings to our liking. We sell luxury products so we want to provide extra service for our customers with a pre paid return label which I could setup through the app as well.

Thumbs up for the amazing support that helped me with an issue I faced.