Ringly ‑ AI Phone Support
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AI phone support for ecommerce brands. Resolve repetitive calls and get attributed revenue.
Ringly is an AI phone agent that answers your Shopify brand's customer calls 24/7, so you don't miss revenue from calls. The AI voice rep handles questions about order status, returns, products, and store policies using your website, docs, and product catalog. When a call needs a person, Seth transfers it to your team or emails them to follow up. Just forward calls from your current number to Ringly while keeping your support workflows. Tracks everything from transcripts to connected revenue.
- Answers order status, returns, and product questions by phone, 24/7
- Speaks naturally and answers in your customer's own language
- Can always transfer to your team or email you when a human is needed
- Works with your current number, helpdesk, and support workflow
- Shows the revenue from each call, with recordings and transcripts
Languages
English
Works with
- API
- Gorgias
- Richpanel
- Twilio
- Webhooks
- Zendesk
Categories
Pricing
External charges may be billed by Ringly separately from your Shopify invoice. Learn more
Grow
$349 / month
$0.29 per extra minute
Features
- Handles product, order, and return calls
- Transfers the rest to your team
- Includes 1,000 mins/mo (~500 calls)
Pro
$799 / month
$0.19 per extra minute
Features
- Handles product, order, and return calls
- Transfers the rest to your team
- Done-for-you setup
- 65% resolution guarantee
- Fine-tune Seth's responses
- Includes 2,500 mins/mo (~1,250 calls)
14-day free trial
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options
Reviews (2)
There was initial issues with cancelling on their service but after expressing my concerns they tell me they are fixing the UI to tell more clearly when you're cancelled. The call quality was OK, but I decided to use something else.
Hi Shane, you're right, this was more confusing than it should be, and that's on us. Shopify doesn't let us cancel a plan for you, only the store owner can.
We point you to your Shopify Apps since you uninstall from there. We just didn't make that clear enough inside Ringly, and we're fixing it.
We're sorry for your experience, and thanks for letting us know.
This apps just what we needed. Ringly has excellent support. All our problems , which have usually been unknown to us, have been solved quickly and accurately. I widely recommend it.
Support
App support provided by Ringly.
Data access
This app needs access to the following data to work on your store. Learn why in the developer's privacy policy .
View customer data:
Sensitive data, device and activity data
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Sensitive data
Name, email address, phone number, physical address
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Device and activity data
Geolocation, IP address, browser and operating system, browsing behavior, client ID cookie
View staff and contributor data:
Store owner
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Store owner
Name, email address, phone number, physical address
View and edit store data:
Customers, products, orders, discounts
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View customers
Browsing behavior, customer data
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View products
Inventory, product listings, products, collections
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Edit orders
Assigned fulfillment, draft orders, order fulfillments, order edits, all order history, returns, shipping information
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View discounts
Discount codes and promotions
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