Rise Urgency Stock Counter

Hi,

I have a question regarding the inventory display logic in your app.

I’m using your app to display the current inventory quantity on my Shopify product pages. At the same time, I’m using a separate pre-order app that allows customers to place orders when a product is out of stock.

The issue occurs when a product reaches **0 inventory** and customers can still place pre-orders. The pre-order orders cause Shopify’s inventory quantity to become negative, for example:

* 0 = out of stock
* -1 = 1 unit pre-ordered
* -2 = 2 units pre-ordered
* -3 = 3 units pre-ordered

Your app currently displays these negative inventory values to customers, such as **“-1 in stock”** or **“-2 in stock”**.

This is confusing because customers can misinterpret the negative number as an available stock quantity, while the product is actually **out of stock and available only as a pre-order**.

Could you please adjust the inventory display logic so that the inventory counter is **not displayed whenever the inventory quantity is 0 or below**?

For example, the logic could be:

`inventory_quantity > 0 → display inventory count`

`inventory_quantity <= 0 → hide inventory count`

Importantly, this should only affect the **front-end inventory display**. It should not change Shopify’s actual inventory quantity or interfere with the pre-order app/order functionality.

This way, once the inventory reaches 0 or becomes negative due to pre-orders, your app would simply stop showing the stock quantity, allowing the separate pre-order app to clearly communicate that the product is available for pre-order.

Would it be possible to add this as a setting or adjust the display logic accordingly?

Thank you!

The issue I had was that it was showing negative numbers of stock items. It should give the option of a text field to display if the stock quantity is less than zero. I tried to contact support through their chat. It says that they immediately replay, but after about an hour with no response, I gave up.

Simple, Straightforward but got every features I needed! Tried many different free stock counting apps and so far the best out of all.

Very nice and personable service - and great app: simple, streamlined and fast! Recommend.