Rivet Works Photos and Videos

Rivet Works Photos and Videos

by Rivet Works, Inc.

Customer Photos, Videos & Stories for Shopify and Shopify Plus

3.0 of 5 stars(2 reviews)

Collect customer experiences

Your customers receive an email invitation asking them to submit photos, videos, and stories tailored for your store.

Display on site and social

Displays automatically show the "right" content on sites, stores, and social media, building trust and driving purchase.

Improve sales

Content is organized through automated tagging, everything is measured and you learn what works and how to use it.

About Rivet Works Photos and Videos

How it Works

  1. Collect

The app connects to your Shopify store's API and imports order information. This data triggers email invitations to be sent to your customers. They click the invite and go through a survey-like process to submit their stories, which are tailored for you and may include video, photo, narrative, and lots of data.

  1. Post

Each piece of content you receive may be used in your social channels immediately. Our Post to Facebook feature makes getting your content out on social incredibly easy. In just a few clicks you can schedule posts with authentic, high-performing content.

  1. Display

Options include a shoppable gallery, category page filmstrip or carousel, and product page filmstrip or carousel. The JavaScript is added to your Shopify page templates. When the pages load, the displays will show only content approved by you and relevant for that page. Slick!

  1. Improve

You'll learn what works and how to use it -- top content notifications for everyone, and conversion tracking and sales revenue influence reporting for paid plans.

Media gallery


Free to install

Paid plans starting at $50/mo when surpassing 20 submissions

Overall rating
3.0 of 5 stars
Based on 2 reviews

  • 5 of 5 stars
    50% of ratings are 5 stars
  • 4 of 5 stars
    0% of ratings are 4 stars
  • 3 of 5 stars
    0% of ratings are 3 stars
  • 2 of 5 stars
    0% of ratings are 2 stars
  • 1 of 5 stars
    50% of ratings are 1 stars

Most recent reviews


Je l'ai installé et j'ai un message d'erreur problème de data donc inutile dommage elle semblait prometeuse

Inspired Bbq

I have been using this on my site for a few months now and the content I have been getting from my customers has been awesome. I'm in BBQ biz and my customers are eager to share pics and stories about how their cooks turn out. This platform makes it easy for them to use and get those pics and feedback into my hands. From my end there is a lot to the app and so many ways to customize the content request emails that are sent to my customers it was overwhelming at first but the ability to tailor the email message and the timing of the initial customer email and the timing/frequency of the follow up communications is powerful. Plus the folks at Rivet were very helpful and have A LOT of insight on best practices and made the set up smooth. Once you have the stories/pics/videos getting that content onto your site our your social media platforms is VERY easy. This app has increased engagement with my customers and provided substantially better info for potential customers than a basic written review. I definitely recommend. Once you jump up from the FREE trail it is expensive but if you are likely to be getting lots of submissions it is worth it. Definitely do the free trail if you are unsure how responsive your customers will be.