Rivo: Loyalty & Referrals , Počet recenzí: 1 798
MIND BLOWN! GREAT SERVICE! Hi I guess if you you actually get a full on programmer with your monthly service!? whoah! If any part of the design doesn't perfectly fit your layout, they'll be on it they will personally re-code and re-design just to fit your theme whether desktop or mobile. And they have the ability to make each different!!! Oh not to mention they updated a font to match my shop font!
What to know before merging client history!!!
This application offers quite a bit. I researched it extensively in comparison to four other major rewards apps. In reviewing all the apps, I focused on features pricing integration and ease-of-use for my particular store. Here are some things to consider.
1. If you wish that clients receive rewards for reviews, I believe Rivo Reviews App is the only compatible app. So if you currently have a review app that you absolutely love, consider whether or not this app is compatible.
2. Before on boarding past client history, consider how long your shop has been open. If you've been open for several years and this is your first rewards program, you could be importing thousands of dollars worth of coupons due clients.
**work around is to not import client history, set everyone to an opening point value...and move forward. If you have a new shop with few sales, this shouldn't be an issue. Either way, I recommend asking for assistance with importing activity from a specific date if possible.
1). If you hit a snafu, someone in their customer service or chat will assist you. More detailed issues may take a longer response time. Ultimately, if you have a very detailed issue you can see by the review process here, the operations officers are very responsive.
2) other than on boarding client information and points, this program is very easy to set up and customize. There are many areas available for customization, some features may require additional upgrades. For my needs the free plan was too limited, so I am currently on the $39 plan per month. I anticipate this rewards program will bring pay in repeat clientele.
3). You do have the ability to adjust what portion of a sale your client receives points for. I myself and I read and some reviews that some individuals noted the Point accrual included the cost of shipping. This can actually be adjusted in the settings, order, area of the app. So if you wish for clients to only earn points on the dollars that they spend on product this can be done.
4) If you don't already have an email marketing system or app, this application integrates some ability to reach out via email to prompt use of points and rewards.
***things id love to see enhanced
1) I'd love the ability to onboard and import from a specific date, ie, last quarter, last month, last year.... if this was an option to select, it would really help store owners who have years of sales in client history.
2) I'd also love the ability to select more than just the "collection" clients can use the rewards on, but the "product type" or "vendor" category within Shopify. Some stores like mine have products that overlap different collections, though are specific to a type of product i.e. handmade not handmade.
3) finally, I do notice some issues with the layout of the pop-up. When a client hits the icon from the lower right portion of the webpage to launch the welcome, the title at the top of that welcome is not centered and I don't see a way to justify left center or right. Additionally, the button that shows the star and reviews, is a bit big and it overlaps and interferes with my menu button on mobile. There is a possibility I can remove the word "rewards," leaving just the star icon and hope that that will clear the situation up? ill have to play with it.
All in all if you were looking for a rewards app that enables you to work towards client retention repeat customers reward clients for referrals and signing on to your mailing list this is a great option. Again I read a lot of reviews, went to YouTube University to check out each of these competitor products, and read those reviews too. Rivo seemed to be the cleanest product with few issues conflicting with your current store theme and code. Customer service thus far seems to be very responsive, even if it requires escalating to a specialty department. The trial is really short, but so is the set up. Howeve, my biggest tip to you...Best to attempt to set up at the beginning of the week so you can iron out any bugs before your trial ends.
What a wonderful review! 🤩 This made our day, and we are so grateful for Merchants like you! Thank you so much for your compliments and thoughtful feedback! We appreciate you using our app, and if you need further assistance along the way, please don't hesitate to let us know. Here at Rivo, keeping our customers happy is our number one priority. 🎉 Cheers, Kevin
So far the app is great and very user friendly. Today was my first time using the app and I needed help with exporting my previous customer's order history. When I reached out for help Arianne went above and beyond. She answered my question very quickly and even offered some very helpful advice about the layout of my website in general . She even provided links on how to edit and improve that feature. As a result my site looks will look more professional. Thank you again Arianne.
Thank you so much for the wonderful review and thoughtful feedback! 🤩 We love helping businesses like yours, and we are so excited to be able to help contribute to you and your business's success. If you ever need anything, we are here for you anytime. Cheers, Kevin
Well, first off, the features of this module are well made, work great and the free plan offers more than you need to get your business up to speed. Plus, whenever you need something more, all you need to do is chat with the customer service and they'll happily unlock extra features for you.
It's all I need and I'm sure it will help my business grow, which in turn will make me very willing to pay for premium features.
That's a job well done, guys, right here!
So happy to hear that you've had a great experience with our app! 🙌 Our team is always ready to assist you and go the extra mile. Thanks for the support! It means the world to us. 💙
- Lea & Rivo Team
Oh my, I'm blown away by great service from Rivo team.
We're looking for better loyalty app to replace LoyaltyLion as their Small Business package only allows us to modify the color of the widget, which is not great for branding. Their Basic Plan and Advanced Plan are too expensive for us. We have been checking Yotpo and Smile.io
Smile.io service is great and easy to get in touch with. However, their Gold Plan does not support a dedicated Loyalty Page. We ended up choosing Yotpo. Because they don't have a trial period to see what they have inside for the Gold Plan, I tried so hard to ask for just a demo call. Ridiculous, right? But it's the truth. The guy in the demo call wanted to sell me the Reviews app while I was asking him about the Loyalty one. I even asked for a one or three-day trial with the Gold Plan to see what we could do inside, but they said they're not allowed to. I paid 249usd to upgrade from the free version to the Gold Plan. After that, I realized that many of the features they claimed were included in the Gold Plan but were not. I contacted customer service to get the answer that we need to upgrade to the Premium plan to have it. Such a liar. I was furious, of course.
And then we checked Rivo, and their service is on the opposite side. They're supportive, friendly, and professional. They offered us a super good deal to go through this difficult time of E-commerce. We appreciate that.
I also discover that Rivo even has two other apps, which are FREE and completely FREE. Check it out if you're a small business like us.
Thank you so much for the wonderful review and thoughtful feedback! 🤩 We love helping small businesses and we are so excited to be able to help contribute to you and your business's success. If you ever need anything, please feel free to let us know. Our team here at Rivo will be delighted to assist you. ✨ Best wishes, Kevin
This is great. My first time using this app and I was going through the setup process which was easy as heck, and using the free account it said I could double my limit by just chatting with support and verifying my info. In that process Mica was the best. He removed my limit all together (for free) and removed the branding from my widget (for free) WITHOUT asking or posting me to upgrade to a paid account (which I am doing anyways once I'm done with all my set up and designs.) Mica is truly one of the rare ones that just don't exist in customer service anymore. Thank you so much for a great experience with this entire process that is keeping me using it. Honestly without people like Mica and a few other app owners/support I would have given up and stuck with in person stores. Honestly Mica and those experiences make it worth it. Thank you Mica for being a good person, a wonderful support rep and having a wonderful app. Love it!!!
Thank you so much for taking the time to share your experience with us! We're thrilled that Mica was able to provide you with exceptional customer service and make your setup process easy and enjoyable. We appreciate your kind words and look forward to supporting you further. We strive to provide our customers with the best possible experience. Thank you for choosing Rivo!
As the owner of an online business, I'm constantly on the lookout for tools that can enhance customer engagement and drive conversions on my website. Rivo, a comprehensive pop-up, loyalty, and reviews app, has proven to be a game-changer in this regard. With its impressive array of features and user-friendly interface, Rivo has quickly become an indispensable asset for my online store.
One of the standout features of Rivo is its intuitive and user-friendly interface. Setting up pop-ups, loyalty programs, and reviews sections has never been easier. The app provides step-by-step guidance, making customization a breeze even for those without advanced technical skills. The ability to customize the design and placement of pop-ups and loyalty widgets allows me to maintain a consistent brand identity throughout my website.
Rivo's pop-up functionality is a real attention-grabber. The app offers a wide range of customizable pop-up templates that cater to various goals, whether it's promoting a discount, capturing email sign-ups, or showcasing new products. I appreciate the advanced targeting options, which enable me to display pop-ups based on user behavior, location, and more. This personalized approach has significantly increased the effectiveness of my marketing campaigns.
Effective Loyalty Programs:
Keeping customers engaged and coming back is essential for any online business. Rivo's loyalty program feature is a fantastic way to achieve this. The app allows me to reward customers for their purchases, referrals, and social media engagement. The flexibility in setting up rewards and points systems lets me tailor the program to suit my business model. The result? Increased customer loyalty and a growing base of repeat buyers.
Building trust is paramount in the online shopping world, and Rivo's reviews feature shines in this aspect. The app seamlessly integrates customer reviews into my product pages, showcasing genuine feedback that helps potential buyers make informed decisions. The review request emails are also a fantastic touch, encouraging satisfied customers to share their experiences. This social proof has not only boosted conversions but has also enhanced my brand's credibility.
I was pleasantly surprised by how easily Rivo integrates with my existing website platform. Whether you're using Shopify, WooCommerce, or another popular e-commerce platform, the app smoothly integrates without any major hiccups. This was a relief, as I've had frustrating experiences with other apps that disrupted my website's functionality.
While Rivo is impressively user-friendly, there are times when questions or technical issues arise. The customer support team behind Rivo has consistently proven itself to be responsive and helpful. Whether it's a minor customization query or a technical concern, their support is quick to address any issues and provide guidance.
In conclusion, Rivo has become an integral part of my online business toolkit. Its powerful pop-up, loyalty, and reviews features have not only boosted engagement but have also positively impacted my bottom line. The app's user-friendly interface, customization options, and excellent support make it a must-have for any online store owner looking to enhance their website's performance. With Rivo on my side, I'm confident that my online business is equipped to thrive in today's competitive e-commerce landscape.
Thank you so much for your awesome review! 😊 We're thrilled to hear that our app has been a game-changer for your store! We're committed to enhancing customer engagement and driving conversions, and we're glad to have you as a satisfied customer. 🙌 Cheers to your continued success! If you need any assistance, we're here to help!
- Lea & Rivo Team
This has been one of the best Shopify-related decisions we've made so far.
In the past, we've struggled with getting our loyalty program working and all of the nice people at Rivo have made setting this up a breeze. And with Rivo you get a dedicated page for your loyalty program and not just a widget - although you get one of those too! I also like that they didn't try to pressure me into getting the most-expensive tier of their app - they made a recommendation based upon my needs, not what would make them the most money - I really appreciate that.
A special shout-out not only to Arianne for her initial contact and help, but especially to Paul for his great work on helping us customize the look and feel of our program. The whole crew at Rivo has been very responsive and timely in their communication and solutions. Keep up the great work!
Thank you for your kind words! We're glad you had a great experience using our app. Our goal is to make things easy for our customers and provide helpful features. It means a lot that our team could customize the program to your liking. We truly appreciate your trust and support!
- Lea & Rivo Team
This app has been amazing so far and really does offer more features for less than other apps. Paul was also awesome; he helped me with things I didn’t even know where options and even though I had a simple request he asked a few simple questions and took care of some things on another Rivo app I use. This is a great app run by a great team.
Thank you so much for your kind review! We always aim to go above and beyond to provide more value and are happy to have you as a satisfied customer. Thanks again for your support! - Lea, Rivo Support Manager
I added the free version to my store to check it out and after speaking with a customer service rep (Paul) over the chat function, I was sold! The free version has all you need to offer loyalty rewards for a small business starting out. If you upgrade you can add in the option to offer points for reviews. Customer service is great and I love being able to access many features for a much better price than other apps out there. Top choice here.
Thank you so much for the wonderful review and thoughtful feedback! 🤩 We love helping small businesses, and we are so excited to be able to help contribute to you and your business's success. If you ever need anything, we are here for you anytime. ✨ Best wishes, Kevin
I am blown away at how amazing Rivo customer service is. Since starting my small business I have found a lot of B2B apps and services are trying to take advantage of me. Just following my dreams, but Rivo is the first to really seem like they want to help. Also they actually help. Like really help. Right when I needed it. Great job guys!
We're so glad that you are satisfied with our customer service. 🤩 Thanks so much for the 5-stars! If there's anything else we can do along the way, please don't hesitate to let us know. Our team here at Rivo will be happy to assist you. 🙌 All the best, Kevin