Rivo: Loyalty & Referrals

Rivo: Loyalty & Referrals

Od $49 /měsíc. 7denní zkušební verze zdarma.
Hodnocení (4,9)
Recenze
Vývojář

Důležité informace

Oblíbené u firem, jako je vaše
  • Se sídlem v USA
Vytvořeno pro vaši firmu
  • Funguje s nejnovějšími motivy
  • Použití přímo v prostředí administrátora Shopify

O této aplikaci

Uvedena

18. leden 2021 · Protokol změn

Jazyky

angličtina

Funguje s:

Shopify POS, Pokladna, Shopify Flow, Klaviyo, Gorgias, Mailchimp, Postscript, Attentive, Sendlane

See why DTC brands like Hexclad, Rareform and DYPER choose Rivo to increase their customer LTV

Welcome! Stuart here, founder of Rivo. We're very different from other loyalty and referral apps on the app store... We ship product updates every week, have a world class customer success team (led by ex-Shopify team leads) and we focus on one thing... driving your retention metrics. Get started today and start increasing your LTV and customer repeat rate.

Welcome! Stuart here, founder of Rivo. We're very different from other loyalty and referral apps on the app store... We ship product updates every week, have a world class customer success team (led by ex-Shopify team leads) and we focus on one thing... driving your retention metrics. Get started today and start increasing your LTV and customer repeat rate. více
  • A fully customizable loyalty and referrals platform, that moves your metrics.
  • Built for fast growing DTC brands. Dyper.com, Hexclad, Emi Jay etc..
  • 24/7 world class live chat support (Check out our reviews)
  • Instantly integrates with your stack. Klaviyo, Gorgias, Postscript, etc.
  • Need more? Unlock full customization with the Rivo Developer Toolkit

Cena

7denní zkušební verze zdarma

Starter

$49/měsíc

  • [Other apps charge 30% more for less features]
  • 500 monthly orders
  • Advanced Rewards
  • Loyalty Page Builder
  • Prompts (popups)
  • 1 Integration

Growth

$189/měsíc

  • [Other apps charge 25% more for less features]
  • 1,000 monthly orders
  • VIP Tiers
  • Points Expiry
  • Custom CSS & Icons
  • 2 Integrations

Premium

$349/měsíc

  • [Other apps charge 40% more for less features]
  • 3,000 monthly orders
  • Custom Actions
  • Dedicated Account Manager
  • API
  • Developer Toolkit

Starter

$49/měsíc

  • [Other apps charge 30% more for less features]
  • 500 monthly orders
  • Advanced Rewards
  • Loyalty Page Builder
  • Prompts (popups)
  • 1 Integration

Growth

$189/měsíc

  • [Other apps charge 25% more for less features]
  • 1,000 monthly orders
  • VIP Tiers
  • Points Expiry
  • Custom CSS & Icons
  • 2 Integrations

Premium

$349/měsíc

  • [Other apps charge 40% more for less features]
  • 3,000 monthly orders
  • Custom Actions
  • Dedicated Account Manager
  • API
  • Developer Toolkit

Všechny poplatky jsou fakturovány v měně USD. Opakované poplatky a poplatky založené na použití jsou fakturovány každých 30 dní. Zobrazit všechny cenové možnosti

Počet recenzí: 1 795

Celkové hodnocení
4,9
Počty podle úrovně hodnocení
  • 96 % hodnocení s 5 hvězdami
  • 3 % hodnocení s 4 hvězdami
  • 1 % hodnocení s 3 hvězdami
  • 0 % hodnocení s 2 hvězdami
  • 0 % hodnocení s 1 hvězdami
Datum úprav: 7. leden 2023

MIND BLOWN! GREAT SERVICE! Hi I guess if you you actually get a full on programmer with your monthly service!? whoah! If any part of the design doesn't perfectly fit your layout, they'll be on it they will personally re-code and re-design just to fit your theme whether desktop or mobile. And they have the ability to make each different!!! Oh not to mention they updated a font to match my shop font!

What to know before merging client history!!!

This application offers quite a bit. I researched it extensively in comparison to four other major rewards apps. In reviewing all the apps, I focused on features pricing integration and ease-of-use for my particular store. Here are some things to consider.

1. If you wish that clients receive rewards for reviews, I believe Rivo Reviews App is the only compatible app. So if you currently have a review app that you absolutely love, consider whether or not this app is compatible.

2. Before on boarding past client history, consider how long your shop has been open. If you've been open for several years and this is your first rewards program, you could be importing thousands of dollars worth of coupons due clients.

**work around is to not import client history, set everyone to an opening point value...and move forward. If you have a new shop with few sales, this shouldn't be an issue. Either way, I recommend asking for assistance with importing activity from a specific date if possible.

HERE'STHE GOOD

1). If you hit a snafu, someone in their customer service or chat will assist you. More detailed issues may take a longer response time. Ultimately, if you have a very detailed issue you can see by the review process here, the operations officers are very responsive.

2) other than on boarding client information and points, this program is very easy to set up and customize. There are many areas available for customization, some features may require additional upgrades. For my needs the free plan was too limited, so I am currently on the $39 plan per month. I anticipate this rewards program will bring pay in repeat clientele.

3). You do have the ability to adjust what portion of a sale your client receives points for. I myself and I read and some reviews that some individuals noted the Point accrual included the cost of shipping. This can actually be adjusted in the settings, order, area of the app. So if you wish for clients to only earn points on the dollars that they spend on product this can be done.

4) If you don't already have an email marketing system or app, this application integrates some ability to reach out via email to prompt use of points and rewards.

***things id love to see enhanced

1) I'd love the ability to onboard and import from a specific date, ie, last quarter, last month, last year.... if this was an option to select, it would really help store owners who have years of sales in client history.

2) I'd also love the ability to select more than just the "collection" clients can use the rewards on, but the "product type" or "vendor" category within Shopify. Some stores like mine have products that overlap different collections, though are specific to a type of product i.e. handmade not handmade.

3) finally, I do notice some issues with the layout of the pop-up. When a client hits the icon from the lower right portion of the webpage to launch the welcome, the title at the top of that welcome is not centered and I don't see a way to justify left center or right. Additionally, the button that shows the star and reviews, is a bit big and it overlaps and interferes with my menu button on mobile. There is a possibility I can remove the word "rewards," leaving just the star icon and hope that that will clear the situation up? ill have to play with it.

All in all if you were looking for a rewards app that enables you to work towards client retention repeat customers reward clients for referrals and signing on to your mailing list this is a great option. Again I read a lot of reviews, went to YouTube University to check out each of these competitor products, and read those reviews too. Rivo seemed to be the cleanest product with few issues conflicting with your current store theme and code. Customer service thus far seems to be very responsive, even if it requires escalating to a specialty department. The trial is really short, but so is the set up. Howeve, my biggest tip to you...Best to attempt to set up at the beginning of the week so you can iron out any bugs before your trial ends.

Queen Custom Claws
Spojené státy
Doba používání aplikace: 2 dny
Vývojář Rivo odpověděl 7. leden 2023

What a wonderful review! 🤩 This made our day, and we are so grateful for Merchants like you! Thank you so much for your compliments and thoughtful feedback! We appreciate you using our app, and if you need further assistance along the way, please don't hesitate to let us know. Here at Rivo, keeping our customers happy is our number one priority. 🎉 Cheers, Kevin

23. říjen 2022

So far the app is great and very user friendly. Today was my first time using the app and I needed help with exporting my previous customer's order history. When I reached out for help Arianne went above and beyond. She answered my question very quickly and even offered some very helpful advice about the layout of my website in general . She even provided links on how to edit and improve that feature. As a result my site looks will look more professional. Thank you again Arianne.

NBNxBeauty
Spojené státy
Doba používání aplikace: Asi 4 hodinami
Vývojář Rivo odpověděl 24. říjen 2022

Thank you so much for the wonderful review and thoughtful feedback! 🤩 We love helping businesses like yours, and we are so excited to be able to help contribute to you and your business's success. If you ever need anything, we are here for you anytime. Cheers, Kevin

12. červenec 2023

Well, first off, the features of this module are well made, work great and the free plan offers more than you need to get your business up to speed. Plus, whenever you need something more, all you need to do is chat with the customer service and they'll happily unlock extra features for you.

It's all I need and I'm sure it will help my business grow, which in turn will make me very willing to pay for premium features.

That's a job well done, guys, right here!

Coffee Quest
Rumunsko
Doba používání aplikace: 3 měsíci
Vývojář Rivo odpověděl 14. červenec 2023

So happy to hear that you've had a great experience with our app! 🙌 Our team is always ready to assist you and go the extra mile. Thanks for the support! It means the world to us. 💙
- Lea & Rivo Team

20. leden 2023

Oh my, I'm blown away by great service from Rivo team.
We're looking for better loyalty app to replace LoyaltyLion as their Small Business package only allows us to modify the color of the widget, which is not great for branding. Their Basic Plan and Advanced Plan are too expensive for us. We have been checking Yotpo and Smile.io
Smile.io service is great and easy to get in touch with. However, their Gold Plan does not support a dedicated Loyalty Page. We ended up choosing Yotpo. Because they don't have a trial period to see what they have inside for the Gold Plan, I tried so hard to ask for just a demo call. Ridiculous, right? But it's the truth. The guy in the demo call wanted to sell me the Reviews app while I was asking him about the Loyalty one. I even asked for a one or three-day trial with the Gold Plan to see what we could do inside, but they said they're not allowed to. I paid 249usd to upgrade from the free version to the Gold Plan. After that, I realized that many of the features they claimed were included in the Gold Plan but were not. I contacted customer service to get the answer that we need to upgrade to the Premium plan to have it. Such a liar. I was furious, of course.
And then we checked Rivo, and their service is on the opposite side. They're supportive, friendly, and professional. They offered us a super good deal to go through this difficult time of E-commerce. We appreciate that.
I also discover that Rivo even has two other apps, which are FREE and completely FREE. Check it out if you're a small business like us.

Lola&Lykke
Finsko
Doba používání aplikace: 24 hodinami
Vývojář Rivo odpověděl 22. leden 2023

Thank you so much for the wonderful review and thoughtful feedback! 🤩 We love helping small businesses and we are so excited to be able to help contribute to you and your business's success. If you ever need anything, please feel free to let us know. Our team here at Rivo will be delighted to assist you. ✨ Best wishes, Kevin

9. červen 2023

This is great. My first time using this app and I was going through the setup process which was easy as heck, and using the free account it said I could double my limit by just chatting with support and verifying my info. In that process Mica was the best. He removed my limit all together (for free) and removed the branding from my widget (for free) WITHOUT asking or posting me to upgrade to a paid account (which I am doing anyways once I'm done with all my set up and designs.) Mica is truly one of the rare ones that just don't exist in customer service anymore. Thank you so much for a great experience with this entire process that is keeping me using it. Honestly without people like Mica and a few other app owners/support I would have given up and stuck with in person stores. Honestly Mica and those experiences make it worth it. Thank you Mica for being a good person, a wonderful support rep and having a wonderful app. Love it!!!

Kinky Stuff
Spojené státy
Doba používání aplikace: Asi 16 hodinami
Vývojář Rivo odpověděl 9. červen 2023

Thank you so much for taking the time to share your experience with us! We're thrilled that Mica was able to provide you with exceptional customer service and make your setup process easy and enjoyable. We appreciate your kind words and look forward to supporting you further. We strive to provide our customers with the best possible experience. Thank you for choosing Rivo!

O této aplikaci

Uvedena

18. leden 2021 · Protokol změn

Jazyky

angličtina

Funguje s:

Shopify POS, Pokladna, Shopify Flow, Klaviyo, Gorgias, Mailchimp, Postscript, Attentive, Sendlane

Vytvořeno partnerem Rivo

Informace o partnerovi Rivo

Průměrné hodnocení: 5,0

Počet roků zkušeností s vývojem aplikací pro Shopify App Store: 2

Podpora

Poslat zprávu

help+loyalty@rivo.io

Tento vývojář nenabízí přímou podporu v jazyce Čeština.

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