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We've been looking for a Rewards and loyalty Program app for quite some time now. Rivo is the clear winner. Arianne was fantastic to chat with and answered any questions I had. Most importantly, she was attentive and kind. It's a win-win for us, as it shows us that the Rivo Team is about building a connection and relationship with all their customers, which aligns perfectly with our brand values.
Wonderful! We're so happy that Rivo has been the perfect fit for your rewards and loyalty program. It's fantastic to know that our support team made a positive impression, and we're excited that our values align with yours. We're here anytime you need assistance!
- Kevin & Rivo Team
The supporting team is excellent, very quick response and helpful. Especially shouting out for Jel. All the features are easy to use. And the app is with great value. I really like the idea of tiered loyalty programme. The only thing is I really want the feature that the customer could have discount on every order they make once they reach certain tier rather than one-time off discount. I'll be so happy to update my plan as long as this feature becomes available.
Thank you for the wonderful feedback and suggestion! We're thrilled you're enjoying the app and our support team. We'll definitely consider your idea for continuous discounts in future updates! 😊
- Kevin & Rivo Team
Does what it says, just a bit pricey imo. Pete with CS was very helpful and quick.
We're glad our customer support was helpful and quick. We appreciate your thoughts on the pricing and are always here to assist with any other questions!
- Kevin & Rivo Team
New to Shopify and got an education about apps and what they really included. Looked at 6 different Loyalty Point Apps and Rivo was clearly the best. Not even a close call. Very versatile, easy to set up and great support. I was sold on the app but had a few questions about how I could offer the program that I wanted to set up. Contacted customer support (great chat feature) and got Pete. Great communicator, great recommendations and great response. Triple Awesome. No alternative recommendations. GO RIVO.
Thank you for the awesome feedback! We're thrilled you chose Rivo and had a great experience with our support team. Excited to see your loyalty program shine—GO RIVO! 🚀😊
- Kevin & Rivo Team
Great App, Bryan was very helpful and sorted my issue very quickly
Thank you for the awesome review! We're glad the app helped and that our support resolved your issue quickly. Don’t hesitate to reach out if you need anything else – we’re here for you!
- Kevin & Rivo Team
First time looking into reward programs & I landed with Jel from the Rivo Team - 5/5 STARS. Super helpful, very friendly and she knew what she was talking about! She alleviated all of my doubts as well as my concerns and even walked me through the setup. Don't go any further than Rivo, you won't find better service!
Thanks for the amazing review! We're thrilled our support team helped you get set up and addressed all your concerns. We appreciate your 5-star rating and are here whenever you need us!
- Kevin & Rivo Team
I am really enjoying the benefits of this app. The rep that I spoke with was very helpful and pointed out a couple of things to enhance my experience.
We're so glad to hear the app is benefiting you and that our rep was able to provide helpful tips. If you ever need more support, we're always here to help! 😊
- Kevin & Rivo Team
Appreciate the help from Abbie and being responsive to solve my problem!
You're very welcome! We're so glad we could help and resolve the issue quickly. If you need anything else, feel free to reach out—we’re always here for you!
- Kevin & Rivo Team
Arianne was very helpful and she could help me with what I was hoping to do, great customer service
Thanks so much for the kind words! We’re thrilled our team could help you achieve what you were hoping for. Don’t hesitate to reach out if you need anything else – we’re here for you!
- Kevin & Rivo Team
This was the best customer service I've experienced! Abbie went above and beyond to help me. She went as far as to giving me resources and suggesting ideas for my site. I am very satisfied with the support I received and glad that I chose Rivo.
Thank you so much for the incredible feedback! We're thrilled that our support went above and beyond to assist you. We’re so glad you’re satisfied with the service and that you chose Rivo – we’re here for you anytime!
- Kevin & Rivo Team