Rivo Loyalty Rewards Referrals
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I cannot recommend Rivo enough. We had a slight implementation issue, but I judge a company on how they respond to issues. I was impressed that the CEO took the time to chat 1 on 1 to make sure our issue was fully resolved. This level of support is greatly appreciated and should reassure anyone looking for a rewards program. I highly recommend Rivo.
Hey Chris,
James here from Rivo. First of all, I am so sorry for your experience so far using the app. Not an ideal first impression and looking back on the support conversations, it makes total sense based on the issues that occurred.
On the actual issue: looks like what happened here was a slight discrepancy with the orders backfill. I know what went wrong here and I'd like to clarify a few things around logic with you before proceeding with a fix.
We have a fully remote team and while we try to respond in 1 business day to escalated tickets, sometimes a timezone difference or a weekend makes that difficult. I'm very sorry for the time it took us to respond there, and in the future when you contact support, it'll be much quicker, or you can email me directly at james@rivo.io.
I've reached out over email to jump on a google meet (sent you a link). Let me know if you can join that we'll get to the bottom of what's happening.
Thanks and looking forward to hearing back from you!
Cheers,
James
The support was amazing! The responses were super fast, even though I was taking some time to respond. Pete helped me out, gave me some nice tips, and was very patient with me. I'm new to the app, but so far setup has been pretty seamless.
We're thrilled that our support team was able to assist you effectively and provide helpful tips as you navigate the new setup. Thanks for sharing your positive experience! 😊
- Kevin & Rivo Team
Just had help to remove the branding from Dan who was extremely helpful and went above and beyond to inform me of different things. Really impressed.
We're so pleased to hear about your impressive experience with our support team! Thank you for sharing your feedback. 😊
- Kevin & Rivo Team
So far so good. Customer support is fast.
Great to hear! We're glad you're finding our customer support fast and helpful. Thanks for the feedback! 😊
- Kevin & Rivo Team
Excellent app, great support team, Thank you Bryan, you've done a great job. Thank you.
We're thrilled to hear you're happy with the app and our support team! Thanks for the kind words and appreciation. 😊
- Kevin & Rivo Team
Pete, brilliant stuff mate. Another occasion I just sat back and have it all done.
Cheers, mate! Glad you could sit back and let us handle things. Thanks for trusting us with your needs!
- Kevin & Rivo Team
Bryan was so helpful and made my concerns easy to deal with. Thank you!
Awesome to hear that, thank you! We're always here to make things smoother for you. 😊
- Kevin & Rivo Team
It's a great app.And the support is also great!!
Thanks for the great review! We're happy to hear you love the app and our support. 😊
- Kevin & Rivo Team
Real glad with Dan's help, in a couple of minutes all my questions were solved. Thanks!
That's fantastic to hear! We're happy we could assist you quickly. Thanks for the feedback! 😊
- Kevin & Rivo Team
Arriane was really helpful, helped us set up everything up with ease !
We're glad to hear the setup went smoothly with our help! Thanks for sharing your positive experience. 😊
- Kevin & Rivo Team