Recenze (2 494)

Celkové hodnocení
4,9
Počty podle úrovně hodnocení
  • 96 % hodnocení s 5 hvězdami
  • 3 % hodnocení s 4 hvězdami
  • 1 % hodnocení s 3 hvězdami
  • 0 % hodnocení s 2 hvězdami
  • 1 % hodnocení s 1 hvězdami
2. únor 2025

It is a clear application that makes it easier to find everything. In the process, it also came with a widget that was removed with Pete's help, thanks for that Pete. I love the fact that you can send at 6am (CET) in the morning and still have a reply within 5 minutes.

Wolf-Lux
Belgie
Doba používání aplikace: 5 měsíci
Vývojář Rivo odpověděl 3. únor 2025

Thank you for the great review! We’re so glad the app’s clarity and quick support have made a difference for you. We’re always here to provide fast assistance, no matter the time – your satisfaction is our priority!
- Kevin & Rivo Team

28. říjen 2024

Pete was very nice and answered my questions quickly. As for the app itself, it's pretty easy to understand with the tutorials and video help included. My only complaint is that the free version feels skimpy. You don't even get to give birthday rewards on the free version. However it is just enough to get a rewards program started and I can still offer a decent amount of ways for customers to earn rewards. Considering the nice support this app has, I still think its a good one to grow with my shop.

Cover Me Designs
Spojené státy
Doba používání aplikace: Téměř 2 roky
Vývojář Rivo odpověděl 29. říjen 2024

Thanks for your honest feedback! We're glad you find the app easy to use and appreciate our support. We're always looking to improve, so your input on the free version is invaluable. 😊
- Kevin & Rivo Team

27. leden 2025

I’m new to these apps so it wasn’t the easiest to set up for me but Arianne was super helpful and made it really easy to change the settings I needed to alter. Happy so far!

Square One Scents Wax Melts and Home Fragrance
Spojené království
Doba používání aplikace: 17 dny
Vývojář Rivo odpověděl 30. leden 2025

Thanks for sharing your experience! We're so glad our team could make the setup easier for you. Don’t hesitate to reach out if you need any more help – we’re here to make things smooth!
- Kevin & Rivo Team

20. leden 2025

Works well to serve a purpose, Abbie was very helpful through a troubleshooting process.

Sketch Thrift Store
Austrálie
Doba používání aplikace: 6 měsíci
Vývojář Rivo odpověděl 22. leden 2025

Thanks for the feedback! We're glad to hear it served its purpose and that our support was helpful during troubleshooting. If you need anything else, just let us know! 😊
- Kevin & Rivo Team

21. listopad 2024

Apart from the fact that its an awesome app, I must commend the swift assistance I got from their customer service. I spoke to Paul and was really amazed by his non- robotic and here to help you nature! Great work Paul and Team. Appreciate your support immensely.

The Adora Pup Shop
Spojené arabské emiráty
Doba používání aplikace: 3 měsíci
Vývojář Rivo odpověděl 22. listopad 2024

Thank you for such a wonderful review! We're delighted about your positive experience with our support team. Your appreciation truly motivates us!
- Kevin & Rivo Team

9. únor 2025

New to the app but it is great so far. Easy to integrate and I'm excited to offer this program to my clients. My only confusion is that under Ways to Earn there are items listed, some say Upgrade to Unlock but the ones that do not say that are still not usable. Doesn't make sense. Customer service is absolutely amazing. Very genuine, helpful support. Thanks Pete!

PUREDerm
Spojené státy
Doba používání aplikace: Asi 7 hodinami
Vývojář Rivo odpověděl 10. únor 2025

We're thrilled you're excited to offer the program to your clients. Regarding the "Upgrade to Unlock" items, it sounds like there might be some features that require an upgrade to be fully functional. Our support team can definitely clarify any confusion you have! We’re so glad to hear you had a positive experience with our customer service – we’re always here to help!
- Kevin & Rivo Team

6. leden 2025

Jel from the support team is very kind and helpfull

The 90's sisters
Španělsko
Doba používání aplikace: 4 dny
Vývojář Rivo odpověděl 7. leden 2025

Thank you for your kind words! We're so glad our support team was able to help. We're here anytime you need us! 😊
- Kevin & Rivo Team

3. říjen 2024

Until now I'm having a good experience.
Abbie help me out with my query and showed herself proactive doing more than I asked.
I appreciate the help, and your customer care, Abbie! #ThankYou!

AExpress Store
Irsko
Doba používání aplikace: 4 měsíci
Vývojář Rivo odpověděl 7. říjen 2024

So glad to hear you're having a good experience! We always aim to go the extra mile. Thanks for your kind words! #YoureWelcome 😊
- Kevin & Rivo Team

22. listopad 2024

Five star support (thanks Pete), but the app is exprensive.

Povcars
Francie
Doba používání aplikace: 3 dny
Vývojář Rivo odpověděl 24. listopad 2024

Thank you for the five-star review for our support team! We understand your concerns about the cost and are always looking for ways to deliver great value.
- Kevin & Rivo Team

12. září 2024

My experience with Jel's customer service has been very pleasant. The communication is super fast and friendly. It's not just a simple chatbot, as is often the case. They also address special cases and actively seek solutions. I'm currently in a testing phase and hope that the product is just as good as the support.

GOTA Coffee Experts
Rakousko
Doba používání aplikace: 13 dny
Vývojář Rivo odpověděl 13. září 2024

Thanks for sharing your experience! We're glad you're enjoying our personalized support. We're here to help as you continue testing. 😊
- Kevin & Rivo Team