I'm writing this a little pre-maturely, as I have yet to test RocketTees ability to handle more than a few orders (which I'm testing this week through next with hundreds of orders I need out within 10 business days latest).
I will update this review hopefully to a 5 star pending the performance of the vital week ahead with all these real orders going through this app.
I come from a few years selling on various eCommerce platforms, testing out, proving, and trying not just a t-shirt apps for shopify t-shirt fulfilment.
With that said, I'm coming at this from a beat the competition with unique artwork (Which we are really good at) but also pricing. I have not found a better price as of yet, not sure where the other reviews are coming from. Yes, I get the 25 a month, but I am holding out hope that this subscription fee makes up for lack of quality I have found with other larger company apps.
I am holding out hope that the developer (whose business is registered at an address down the road in P.G., Utah USA from where I'm at in Provo, UT) works at this full time and isn't just doing this as a side parallel entrepreneur project, as if he is serious this can go places. I like to support good startups, and this has all the earmarks of a good startup so far, and I know enough and have been in the business long enough to state the same.
I put a lot into the apps I use, esp. newer ones like this with less reviews. I am savvy enough with technical know how to be able to see if the app was a hodge podge or professionally done and so far it shows to be very professional (The app itself). I am holding out hope that the printing process is as professional as the app development and support has been.
1. Customer support is amazing.
I'm a techie myself, so I appreciate the kind of support I've been given, as I give valuable feedback, which feedback has been heard quickly and implemented.
I had some issues with whatever filter the mockup generator was using, but the customer support fixed it quickly and answered my questions and then some. Mockups are high quality PNGs, that are slightly larger than needed (file size), see cons.
3. T-shirt quality.
They updated their t-shirt material, here's hoping to it being consistent.
1. Order Shipment Time.
I'm holding my breath here, as I have had a few issues with orders being a whopping 10 business days out and still no shipment. I was told it was a printer issue, but I'm hoping this is not a reoccurring issue, and I'm hoping this isn't a hodge podge put together operation (i'm crossing my fingers), as I'm depending largely on this working with hundreds of orders over the next few weeks (will help me know if this business and owner is serious about what he is doing, and so far I have the feedback from the owner that such is true).
This is the biggest concern of mine however, is shipment time. I have to see improvements in order to bump my rating up or it will come down and I'll update my review as well pending the experience.
The biggest issue (if it is even an issue) with the mockups so far, besides a glitch of an image effect that rendered fine lines way too fuzzy (fixed by the quick support) is the size of the PNG files. I had to purchase another Shopify app just to convert the png files to jpg and downsize the files, as they add up quickly. Not sure how that can be adjusted, but my home page was over 15 MB before I converted all images to jpg.
I'm OK with new apps working out bugs, only if the app works and shows to be professionally done. I see that this app was not done in some back office in India. I don't care where the owner comes from, what I care about is quality of UI (check), quality of app flow (check), ease of use (check), automation as much as possible (check), and most important, if the actual production of the product matches the quality of the app.
Here's to the next two weeks and the developer and owner making good on our trusting him with hundreds of new orders coming his way.