Recenze (419)

Celkové hodnocení
3,8
Počty podle úrovně hodnocení
  • 70 % hodnocení s 5 hvězdami
  • 5 % hodnocení s 4 hvězdami
  • 2 % hodnocení s 3 hvězdami
  • 3 % hodnocení s 2 hvězdami
  • 19 % hodnocení s 1 hvězdami
23. říjen 2024

They earned over $12,000 from our customers while paying out $648, what a scam. They take well over 24 hours to answer an email and then it is with a question. They know its only a matter of time before store owners will dump this scam of an app. My manager installed I never would have.

Big Y Fly Co
Spojené státy
Doba používání aplikace: Asi 2 měsíci
Vývojář RouteApp LLC odpověděl 6. listopad 2024

Hi there,

We’re disappointed to hear about your experience, and we want to make things right. A member of our team will reach out to you directly to find a solution.

Best,
Skylar, Customer Success

20. srpen 2024

Route's customer service is very helpful! They were able to fix a problem I was having in integrating Route into my store. There's always someone there to help! Requests for reimbursement are easy to initiate. Customers seem to like Route as well.

Blum's Almanac
Spojené státy
Doba používání aplikace: 9 měsíci
Vývojář RouteApp LLC odpověděl 9. září 2024

Hi there,

Wow, thank you for the review! We appreciate you partnering with Route to navigate customers’ post-purchase experience. We look forward to continuing the adventure with you.

Have a great rest of your day!

Best,
Skylar, Customer Success

6. srpen 2024

For four years we have had Route - spanning 527 orders and counting - and although our customers can opt out of purchasing it, most pay the small surcharge for the insurance (typically $1-3 for our orders).

Finally we had a case yesterday where we had to claim on it, where the customer had the parcel stolen from his mailbox. Route was incredibly quick to resolve, and to settle the claim for us by refunding the customer directly. No fuss; no mess. Thanks Route!!!

Cycling and Sports Clothing - Bicycle Clothing Specialists
Austrálie
Doba používání aplikace: Asi 4 roky
Vývojář RouteApp LLC odpověděl 9. srpen 2024

Hi there,

Thank you for your review! We love that Route’s been able to help support your business! If there's anything else we can do, please let us know.

Have a wonderful rest of your day!

Best,
Skylar, Customer Success

18. září 2024

Very helpful Customer Service, quick and easy.

Dolls Kill
Spojené státy
Doba používání aplikace: Téměř 2 roky
Vývojář RouteApp LLC odpověděl 7. říjen 2024

Hi there,

Thank you for the great review! We love that Route’s been able to help support your business. If there's anything else we can do, please let us know.

Have a great day!

Best,
Skylar, Customer Success

24. květen 2024

The team was able to help me troubleshoot a challenging customer and provided great backup of screenshots and dates so I could take them back to the customer and review. Super helpful.

BlackTravelBox
Spojené státy
Doba používání aplikace: Více než 4 roky
Vývojář RouteApp LLC odpověděl 26. červen 2024

Hi there,

Thank you so much for taking the time to leave us a review! We love that Route’s been able to help support your business! If there's anything else we can do, please let us know.

Have a great day!

Best,
Skylar, Customer Success

18. duben 2024

We've had Route for two years and honestly, the agents that we had before our current agent (Shout out to Atakeli!) were nowhere near as responsive as he is.

It makes such a difference and we will continue to have Route as a part of our online business. Nowadays, most claims are resolved in under a week.

L E S T I E N
Spojené státy
Doba používání aplikace: Asi 2 roky
Vývojář RouteApp LLC odpověděl 25. duben 2024

Hi there,

Thank you so much for your positive review! We're thrilled to hear about your great experience. If you ever need anything, feel free to reach out. We appreciate your support!

Have a wonderful week!

Skylar, Customer Success

4. srpen 2024

It is good but also not too good. The on boarding was great, but after that.....

They handle each claim differently, they can modify orders and process refunds without an email or notification, and it's very hard to connect with someone there.

They do not have a way to email or call support, you have to generate a ticket via "live" chat and have to wait a day for someone to respond.

As nice as it is to offer insurance, it costs us the merchant 2.4-7 percent every time we sell Route depending on how the user paid. I wish they only collected 95% of what we sold so we didn't lose money. On average we sell 1000 in package protection a week. So it's small but it's still 24-70 dollars out of our pocket.

797 Performance, LLC
Spojené státy
Doba používání aplikace: 3 měsíci
Vývojář RouteApp LLC odpověděl 9. srpen 2024

Hi there,

We appreciate your feedback and apologize for any inconvenience. Your experience is important to us, and we want to make things right. A member of our team will reach out to you directly to work on a solution.

Best,
Skylar, Customer Success

30. květen 2024

Big sales push up front promising all your problems will be resolved without any of it backed up by reality once in use. Removing from our Shopify page after a year of use and zero customers actually being helped by it. They just want to use your small business store to skim money for themselves. For example, they will allow your customers to (unintentionally/accidentally) purchase Route protection on an in-store pick up order. They offered no remedy to this issue and don't really care. It's up to you to claw back the money.

Halfway Crooks Beer
Spojené státy
Doba používání aplikace: 9 měsíci
Vývojář RouteApp LLC odpověděl 17. červen 2024

Hi there,

We’re disappointed to hear about your experience, and we want to make things right. A member of our team will reach out to you directly to find a solution.

Best,
Skylar, Customer Success

Show less

Datum úprav: 28. únor 2025

TERRIBLE Company-uninstalled Route after 4 months. Very bad experience for your customers- plus we have not received 2 payments from Route. Don't recommend as a consumer or as a website operator. Your customers will have a very bad experience! LOOK at the Better Business Bureau Reviews- 9 PAGES OF COMPLAINTS! I wish I had thought to look at the BBB first. Plus we have NOT BEEN PAID YET BY ROUTE! As a website we began using Route mid 2024. Many of our wonderful shoppers pay extra to have their packages "protected." However less than 1% actually need it and when they do Route makes them provide their Drivers License or ID and to add insult to injury they then ask them to do it AGAIN to have their claim notarized. YES you need to go to a live person and show them your ID as well! What a waste of time and energy and lack of data privacy for a $30 claim! I feel badly for anyone who has to make a claim. We heard so many bad reviews from our customers that we used Route personally several times and then, when our package was missing, we filed a claim. Oh my, it was worse than customers told us. Such a ridiculous interface and so much to do. They don't track your package and find it. They don't even try and interface with the place you purchased. Instead they have you- the customer who paid for their service, email them, take photos of ID, download your ID, write a narrative as to why you don't have it and then you have to RAISE YOUR RIGHT HAND and SWEAR that you don't have the package that has been lost!! So humiliating. I feel so bad for any customer who actually has to use the Route service.
We agree with Global Formula's review, "They steal your customers money" RUN! And as website, they keep our money for 90 to 120 days. They keep 75% of the charge and claim they pay 25% to the retailer, but we have not seen a dime yet. They hire an insurance company--and guess what- insurance companies are in business to make money. SEG and Lloyds of London insure them. Beware of using Route.

Tech Wellness
Spojené státy
Doba používání aplikace: 4 měsíci
9. duben 2024

Great add on to my website. Customers love the peace of mind in the shipping.

CornellSurgical.com
Spojené státy
Doba používání aplikace: 3 měsíci
Vývojář RouteApp LLC odpověděl 25. duben 2024

Hi there,

Thank you for your review - we love that Route’s been able to help support your business! If there's anything else we can do, please let us know.

Have a great week!

Skylar, Customer Success