Route Protection and Tracking

Route Protection and Tracking

Cena
Bezplatná instalace. Mohou být účtovány další poplatky.
Důležité informace
Oblíbené u firem ve Spojených státech
Hodnocení
4,1 (413)
Vývojář
RouteApp LLC

Deliver premium post-purchase experiences—get shipping protection, tracking & more

From delivery to re-discovery, Route protects brands and their customers with licensed shipping protection, fast issue resolution, package tracking, carbon neutral shipping, and product recommendations. Route helps brands consistently deliver premium post-purchase experiences that lead to higher customer retention and profitability.

From delivery to re-discovery, Route protects brands and their customers with licensed shipping protection, fast issue resolution, package tracking, carbon neutral shipping, and product recommendations. Route helps brands consistently deliver premium post-purchase experiences that lead to higher customer retention and profitability. více
  • Shipping protection that gives your customers peace of mind at checkout
  • Instant claims resolution that saves time, support costs & customer frustration
  • Package tracking that extends your customer lifetime value
  • Carbon neutral shipping that increases loyalty and protects the planet
  • AI-powered product recommendations that boost revenue and drive orders
Důležité informace
Oblíbené u firem ve Spojených státech

Jazyky

angličtina

Tato aplikace není přeložena do jazyka čeština

Funguje s:

Pokladna

Sledování

Značková stránka pro sledování

Notifikace

E-mail, Automatizace

Cena

Partner RouteApp LLC může samostatně fakturovat externí poplatky, které se neobjeví na vaší faktuře Shopify. Zjistit více

Bezplatná instalace

Additional charges may apply. Please visit route.com/pricing to learn more.

Všechny poplatky jsou fakturovány v měně USD. Zobrazit všechny cenové možnosti

Recenze (413)

Celkové hodnocení
4,1
Počty podle úrovně hodnocení
  • 71 % hodnocení s 5 hvězdami
  • 5 % hodnocení s 4 hvězdami
  • 2 % hodnocení s 3 hvězdami
  • 3 % hodnocení s 2 hvězdami
  • 18 % hodnocení s 1 hvězdami
6. srpen 2024

For four years we have had Route - spanning 527 orders and counting - and although our customers can opt out of purchasing it, most pay the small surcharge for the insurance (typically $1-3 for our orders).

Finally we had a case yesterday where we had to claim on it, where the customer had the parcel stolen from his mailbox. Route was incredibly quick to resolve, and to settle the claim for us by refunding the customer directly. No fuss; no mess. Thanks Route!!!

Cycling and Sports Clothing - Bicycle Clothing Specialists
Austrálie
Doba používání aplikace: Asi 4 roky
Vývojář RouteApp LLC odpověděl 9. srpen 2024

Hi there,

Thank you for your review! We love that Route’s been able to help support your business! If there's anything else we can do, please let us know.

Have a wonderful rest of your day!

Best,
Skylar, Customer Success

20. srpen 2024

Route's customer service is very helpful! They were able to fix a problem I was having in integrating Route into my store. There's always someone there to help! Requests for reimbursement are easy to initiate. Customers seem to like Route as well.

Blum's Almanac
Spojené státy
Doba používání aplikace: 9 měsíci
Vývojář RouteApp LLC odpověděl 9. září 2024

Hi there,

Wow, thank you for the review! We appreciate you partnering with Route to navigate customers’ post-purchase experience. We look forward to continuing the adventure with you.

Have a great rest of your day!

Best,
Skylar, Customer Success

4. srpen 2024

It is good but also not too good. The on boarding was great, but after that.....

They handle each claim differently, they can modify orders and process refunds without an email or notification, and it's very hard to connect with someone there.

They do not have a way to email or call support, you have to generate a ticket via "live" chat and have to wait a day for someone to respond.

As nice as it is to offer insurance, it costs us the merchant 2.4-7 percent every time we sell Route depending on how the user paid. I wish they only collected 95% of what we sold so we didn't lose money. On average we sell 1000 in package protection a week. So it's small but it's still 24-70 dollars out of our pocket.

797 Performance, LLC
Spojené státy
Doba používání aplikace: 3 měsíci
Vývojář RouteApp LLC odpověděl 9. srpen 2024

Hi there,

We appreciate your feedback and apologize for any inconvenience. Your experience is important to us, and we want to make things right. A member of our team will reach out to you directly to work on a solution.

Best,
Skylar, Customer Success

18. září 2024

Very helpful Customer Service, quick and easy.

Dolls Kill
Spojené státy
Doba používání aplikace: Téměř 2 roky
Vývojář RouteApp LLC odpověděl 7. říjen 2024

Hi there,

Thank you for the great review! We love that Route’s been able to help support your business. If there's anything else we can do, please let us know.

Have a great day!

Best,
Skylar, Customer Success

24. květen 2024

The team was able to help me troubleshoot a challenging customer and provided great backup of screenshots and dates so I could take them back to the customer and review. Super helpful.

BlackTravelBox
Spojené státy
Doba používání aplikace: Více než 4 roky
Vývojář RouteApp LLC odpověděl 26. červen 2024

Hi there,

Thank you so much for taking the time to leave us a review! We love that Route’s been able to help support your business! If there's anything else we can do, please let us know.

Have a great day!

Best,
Skylar, Customer Success

Podpora

Partner RouteApp LLC může zodpovědět všechny otázky k aplikaci Route Protection and Tracking.

Vývojář

RouteApp LLC

1441 W Innovation Way, Suite 200, Lehi, UT, 84043, US

Zdroje

Tento vývojář nenabízí přímou podporu v jazyce Čeština.

Uvedena

17. leden 2019

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