Route Protection and Tracking

Route Protection and Tracking

Cena
Bezplatná instalace. Mohou být účtovány další poplatky.
Důležité informace
Oblíbené u firem ve Spojených státech
Hodnocení
4,0 (415)
Vývojář
RouteApp LLC

Deliver premium post-purchase experiences—get shipping protection, tracking & more

From delivery to re-discovery, Route protects brands and their customers with licensed shipping protection, fast issue resolution, package tracking, carbon neutral shipping, and product recommendations. Route helps brands consistently deliver premium post-purchase experiences that lead to higher customer retention and profitability.

From delivery to re-discovery, Route protects brands and their customers with licensed shipping protection, fast issue resolution, package tracking, carbon neutral shipping, and product recommendations. Route helps brands consistently deliver premium post-purchase experiences that lead to higher customer retention and profitability. více
  • Shipping protection that gives your customers peace of mind at checkout
  • Instant claims resolution that saves time, support costs & customer frustration
  • Package tracking that extends your customer lifetime value
  • Carbon neutral shipping that increases loyalty and protects the planet
  • AI-powered product recommendations that boost revenue and drive orders
Důležité informace
Oblíbené u firem ve Spojených státech

Jazyky

angličtina

Tato aplikace není přeložena do jazyka čeština

Funguje s:

Pokladna

Sledování

Značková stránka pro sledování

Notifikace

E-mail, Automatizace

Cena

Partner RouteApp LLC může samostatně fakturovat externí poplatky, které se neobjeví na vaší faktuře Shopify. Zjistit více

Free

Bezplatná instalace

Additional charges may apply. Please visit route.com/pricing to learn more.

Všechny poplatky jsou fakturovány v měně USD. Zobrazit všechny cenové možnosti

Recenze (415)

Celkové hodnocení
4
Počty podle úrovně hodnocení
  • 71 % hodnocení s 5 hvězdami
  • 5 % hodnocení s 4 hvězdami
  • 2 % hodnocení s 3 hvězdami
  • 3 % hodnocení s 2 hvězdami
  • 19 % hodnocení s 1 hvězdami
17. listopad 2024

Not worth it at all. A common issue I have is couriers not scanning parcels properly, and items get lost. Route requires me to go to my fulfilment company and obtain documentation that they dispatched it. The whole process is way longer and more work for me than if I claimed the order with my fulfilment company directly. Another common issue is that customers get their shipping details wrong, and items get returned to sender - Route do not cover this. Many customer complaints about not realising that they purchased the Route shipping protection. Route has made HUNDREDS of dollars from my in the couple of months I've been using them, and only one claim out of many has been successful so far. Plus, the way they have set up the protection - they show up as a 'product' in your store with about 80+ varients!! which has caused countless issues and strife - manually editing all varients across 4 stores (almost 360 items to edit), and it's caused havoc with my review platform Loox - even though I've tried to block the Route protection as an item to be reviewed, I have still had many reviews come up for this product which I don't want, and am wasting customers time and effort when I want them reviewing MY products instead. NOT WORTH THE EFFORT OR TIME.

Tiny Treehouses USA
Austrálie
Doba používání aplikace: 2 měsíci
20. srpen 2024

Route's customer service is very helpful! They were able to fix a problem I was having in integrating Route into my store. There's always someone there to help! Requests for reimbursement are easy to initiate. Customers seem to like Route as well.

Blum's Almanac
Spojené státy
Doba používání aplikace: 9 měsíci
Vývojář RouteApp LLC odpověděl 9. září 2024

Hi there,

Wow, thank you for the review! We appreciate you partnering with Route to navigate customers’ post-purchase experience. We look forward to continuing the adventure with you.

Have a great rest of your day!

Best,
Skylar, Customer Success

6. srpen 2024

For four years we have had Route - spanning 527 orders and counting - and although our customers can opt out of purchasing it, most pay the small surcharge for the insurance (typically $1-3 for our orders).

Finally we had a case yesterday where we had to claim on it, where the customer had the parcel stolen from his mailbox. Route was incredibly quick to resolve, and to settle the claim for us by refunding the customer directly. No fuss; no mess. Thanks Route!!!

Cycling and Sports Clothing - Bicycle Clothing Specialists
Austrálie
Doba používání aplikace: Asi 4 roky
Vývojář RouteApp LLC odpověděl 9. srpen 2024

Hi there,

Thank you for your review! We love that Route’s been able to help support your business! If there's anything else we can do, please let us know.

Have a wonderful rest of your day!

Best,
Skylar, Customer Success

23. říjen 2024

They earned over $12,000 from our customers while paying out $648, what a scam. They take well over 24 hours to answer an email and then it is with a question. They know its only a matter of time before store owners will dump this scam of an app. My manager installed I never would have.

Big Y Fly Co
Spojené státy
Doba používání aplikace: Asi 2 měsíci
Vývojář RouteApp LLC odpověděl 6. listopad 2024

Hi there,

We’re disappointed to hear about your experience, and we want to make things right. A member of our team will reach out to you directly to find a solution.

Best,
Skylar, Customer Success

18. září 2024

Very helpful Customer Service, quick and easy.

Dolls Kill
Spojené státy
Doba používání aplikace: Téměř 2 roky
Vývojář RouteApp LLC odpověděl 7. říjen 2024

Hi there,

Thank you for the great review! We love that Route’s been able to help support your business. If there's anything else we can do, please let us know.

Have a great day!

Best,
Skylar, Customer Success

Podpora

Partner RouteApp LLC může zodpovědět všechny otázky k aplikaci Route Protection and Tracking.

Vývojář

RouteApp LLC

1441 W Innovation Way, Suite 200, Lehi, UT, 84043, US

Zdroje

Tento vývojář nenabízí přímou podporu v jazyce Čeština.

Uvedena

17. leden 2019

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5,0 z 5 hvězd Celkový počet recenzí: 1 Zdarma
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