Recenze (419)

Celkové hodnocení
3,8
Počty podle úrovně hodnocení
  • 70 % hodnocení s 5 hvězdami
  • 5 % hodnocení s 4 hvězdami
  • 2 % hodnocení s 3 hvězdami
  • 3 % hodnocení s 2 hvězdami
  • 19 % hodnocení s 1 hvězdami
12. srpen 2022

"We have not received any negative feedback from our customers concerning claims filed with Route. The coverage is very affordable, making it more accessible for the customer. The added coverage on the packages is added piece of mind for us!"

Forward Merch
Spojené státy
Doba používání aplikace: Více než rokem
Vývojář RouteApp LLC odpověděl 15. srpen 2022

Hi there!

We really appreciate this feedback, thank you! We are glad our Protect feature has worked well for you and your customers and that it can offer that peace of mind ...

23. červen 2020

We have been using Route for a few months now and have found it very useful. Almost no hassle on our end, and solves some headaches when packages go missing/are broken. In most cases the claims are approved without ever needing any action from our end other than referring the customer to the claims link.

HockeyStickMan
Kanada
Doba používání aplikace: Více než rokem
Datum úprav: 25. březen 2020

Initial review (please read updates):

I used this app, and told my clients to buy the product to protect their shipment. When a long-standing client bought from me and her parcel was delivered to the wrong address (apparently, it was scanned delivered, but she never received it), Route forced her to submit a police report. I ended up having to submit the claim on her behalf. I don't know if it ...

UB2 | Urban Baby Bonnets
Spojené státy
Doba používání aplikace: Více než rokem
18. červen 2022

The app works well and the service is good and hastle free. The only gripe I have that prevents this being a 5 star review is that there doesn't seem to be any option to automatically insure every order (i.e. I don't want the customer to opt it and I want every order I ship to be protected by route, even if I as the store owner need to pay for that). If the feature to automatically insure every ...

HippoKeys
Spojené státy
Doba používání aplikace: Asi rokem
Vývojář RouteApp LLC odpověděl 23. červen 2022

Hi there!

Thank you so much for taking the time to send in your feedback. We really appreciate this!

We additionally apologize for any trouble with our Opt-In or Opt-Out ...

23. červen 2020

The only thing lacking from this app is communication to the seller when someone field a claim. For instance, they’ll tell the customer a replacement is being made when the seller has no idea this has even happened. For me, can’t remake certain orders due to limited supplies so this causes a problem. However, when you email route about it, they switch it to a refund so it’s a simple fix.

Overall ...

The Mini Princess
Spojené státy
Doba používání aplikace: Asi rokem
12. leden 2024

Route offers a very simple and efficient way to create and process the claim.
Their customer service is very prompt and efficient. One can get ahold of an actual person to resolve an issue within reasonable time. Their website is clear and easy to nativegate. And the claim process time is very reasonable.

RedOne Music Canada
Kanada
Doba používání aplikace: Asi rokem
Vývojář RouteApp LLC odpověděl 24. leden 2024

Hi there,

Thank you for your review! We love that Route’s been able to help support your business! If there's anything else we can do, please let us know.

Have a great rest ...

Datum úprav: 27. květen 2020

Update: Changing our review from two stars to four. Route reached out with an apology and assured us that they have hired more customer service reps to help process the high number of claims they are receiving due to the pandemic. The errors from our previous claims have been corrected and new claims have been processed in a timely manner. It seems they have addressed their issues and are back to ...

Lace The Game
Spojené státy
Doba používání aplikace: 11 měsíci
Datum úprav: 18. leden 2021

Their customer service is horrible. They approved a claim, but are dragging their feet when it comes to payment. Ongoing for 3 weeks now. Update: It took a while, but they finally assigned an account rep who helped with the refund as promised. Hopefully I won't have another issue but it I do, she has said I can contact her directly.

GeffenBaby.com
Spojené státy
Doba používání aplikace: 6 měsíci
Vývojář RouteApp LLC odpověděl 18. leden 2021

Hi there,

Thanks so much for your honest and valuable feedback! During peak holiday season it can take a bit longer than normal to process reimbursements, but with some of ...

23. srpen 2021

We appreciate the service that Route offers. There are some features that we feel need to be improved for the future however this app allows us to offer our customers top notch customer service.

Magic Beans
Spojené státy
Doba používání aplikace: 6 měsíci
Vývojář RouteApp LLC odpověděl 8. září 2021

Hello there,

Thanks for taking the time to write this review. Route prides itself on offering world-class customer service! We are sorry to hear some features aren't to your ...

Datum úprav: 10. srpen 2021

We heard about Route through ShineOn during a FB live session or zoom or something like that. We were made to understand that there was no cost to merchants and 1% of the cart value to be paid by the customer which seemed like a bargain based on what the big-boy carriers charge for "insurance" and how cumbersome their claim processes are. We couldn't see a downside. So we pulled the trigger. We ...

Said Beautifully
Spojené státy
Doba používání aplikace: 4 měsíci
Vývojář RouteApp LLC odpověděl 23. srpen 2021

Hi there,

Thank you for the review! We’re thrilled to hear setting up Route was a simple experience for you. We are, however, sorry to hear the fees were not clear. We ...