Recenze (419)

Celkové hodnocení
3,8
Počty podle úrovně hodnocení
  • 70 % hodnocení s 5 hvězdami
  • 5 % hodnocení s 4 hvězdami
  • 2 % hodnocení s 3 hvězdami
  • 3 % hodnocení s 2 hvězdami
  • 19 % hodnocení s 1 hvězdami
6. říjen 2021

I have been trying to install and get this app working on my store for last 1 week. Extremely difficult to get hold of customer support. Only have an email option. Email responses are slow.

LifeMomma
Spojené státy
Doba používání aplikace: 7 dny
Vývojář RouteApp LLC odpověděl 28. říjen 2021

Hi there,

Thank you for bringing this to our attention. We are sorry you have had any issues with getting Route set up. We would be happy to help out with any issues you have ...

10. leden 2022

Do not download this app. It is diffcult to install and when you email for help nobody responses or they transfer you to a different department that takes even longer to respond. I have a business to run I get a lot of orders, I can't wait all day for you guys to have some professionalism and help me with your app.

Addicted To The Doll House
Spojené státy
Doba používání aplikace: 5 dny
Vývojář RouteApp LLC odpověděl 24. leden 2022

Hello there,

Thanks for taking the time to reach out. We are so sorry you have had a rough time installing Route. We can understand how frustrating that can be. If you are ...

5. leden 2022

Does not uninstall and still on my store. STAW AWAY. can some one help take this app off my store?!

HOUSE OF GODARD, by Rēine Godard
Spojené státy
Doba používání aplikace: 4 dny
Vývojář RouteApp LLC odpověděl 6. leden 2022

Hi Reine,

Thank you for bringing this to our attention. We are sorry for any confusion on uninstalling Route. I would be frustrated if I was in the same situation. We would ...

3. květen 2020

I tried to get this installed on my site. They requested access as a collaborator which I gave them. I had problems with figuring out where the app was supposed to show up on my site. I emailed them multiple times with absolutely ZERO response and so I had to remove this from my site.

Be Maraki
Spojené státy
Doba používání aplikace: 4 dny
9. červen 2020

If I could, I would rate 0 stars, as the only thing this app did is to charge my customers extra and not provide any help or refund, as claimed.

I have yet to receive any reply from them on any of the emails I have sent. My customers have only received generic replies that only frustrated them further.

Was very hyped about it, but was proven to be a horrible experience.

Soft Pet Paws
Bulharsko
Doba používání aplikace: 4 dny
6. květen 2021

Are you guys still functioning? I have not gotten any response in 2 weeks. I am also looking at my dashboard and we have issues from December that have not been taking care of. Assist me that would be really appreciated

Bona Fide Flower
Spojené státy
Doba používání aplikace: 3 dny
Vývojář RouteApp LLC odpověděl 28. květen 2021

Hi there,

Thank you for relaying your experience to us. We are so sorry to hear you’ve had trouble contacting our team and using your Dashboard. We’d love to do everything we ...

Datum úprav: 20. červen 2023

This app is annoying calling and emailing with unsolicited requests, refusing to respond by email, they only want to talk over the phone, forgetting it is online business, ecommerce - digital economy.

They do not adhere to Shopify framework, they want you out of your Shop to create a login on their side while most of the app out there would use Shopify's framework starting with seamless and ...

AMTECH DIRECT
Spojené státy
Doba používání aplikace: Asi hodinou
Vývojář RouteApp LLC odpověděl 20. červen 2023

Hi there, we deeply apologize for the unfortunate experience you had. Our utmost priority is to assist directly with any shortcomings and make things right for you. We will ...

27. červenec 2021

Doesn't work! Can't change or delete the variants they always come back on a refresh. So frustrating, Deleteing the app and looking for an alternative. Not good.

LuxeKaris
Spojené království
Doba používání aplikace: 26 minutami
Vývojář RouteApp LLC odpověděl 11. srpen 2021

Hi there,

Thanks for taking the time to share this feedback. I am sincerely sorry for any frustration the variants may have caused. While it is possible to change the SKUs, ...

1. leden 2022

Does not uninstall, code is still on website. No instructions. Should not be allowed in app store. Stay away.

CaseBuddy Australia
Austrálie
Doba používání aplikace: 4 minutami
Vývojář RouteApp LLC odpověděl 6. leden 2022

Hi there,

Thank you for bringing this to our attention. We are sorry for any confusion on installing Route. We can definitely see how frustrating that could be. We would be ...

4. květen 2021

This review is for both the Route app and one of their sales team members. I received a series of offensive emails from one of the reps. Their lack of professionalism reflects poorly not only on them but more importantly the company and platform. I hope other business owners do not have the same experience.

Good Wave
Spojené státy
Doba používání aplikace: Minutou
Vývojář RouteApp LLC odpověděl 18. květen 2021

Hi there,

Thanks so much for your candid feedback. Route prides itself on offering world-class support and communication to our merchants across all departments, and we're so ...